Customer Marketing Manager

Salary Competitive

Do you believe product lead growth is under-rated? So do we.  

With an NPS score of over 50, we already have a product loved by customers—from top record labels to over 50k artists.

But we think there’s more to digital relationship building than a quarterly NPS survey. We want to build a community of fanatic product advocates, and for that, we need you.


The position 

Your mission will be to develop stronger relationships with customers through engaging marketing campaigns. You will be driving Linkfire’s product adoption and customer advocacy initiatives, identifying cross-sell and upsell opportunities, and increasing loyalty and retention through educational content. You will have the opportunity to work cross functionally with our Product, Marketing, and Customer Success teams to ensure a seamless experience for our customers. 

This is a 360° role. You’ll be involved in creating the content, gathering feedback and improving our product education infrastructure on an ongoing basis. This role directly impacts customer satisfaction, adoption, retention and the overall success of Linkfire Platform.


What will you be doing

Strategic responsibilities:

  • Connecting with customers to ensure continued education and success throughout the relationship lifecycle 

  • Build rapport with customers to increase renewals, referrals, and cross-sell and upsell opportunities

  • Lead and manage customer engagement and communication programs, such as onboarding and ongoing nurture campaigns, in-person/virtual events and webinars

  • Identify key customers that can act as a marketing channel through case studies, speaking opportunities, etc.

  • Support Marketing and Customer Success meet business objectives through customer advocacy initiatives


Tactical responsibilities:

  • Customer journey automation. Through automated flows triggered by data from multiple systems, you will prompt users to take action when their health score flutters, and you will never miss the opportunity to celebrate important adoption milestones

  • Project manage the creation of creatives and content for all customer campaigns, including onboarding, new product launches, product updates or new partnerships 

  • Manage and maintain engagement and advocacy programs; continually recruit new customer advocates. Manage a library of up-to-date customer success stories

  • Create special marketing content for account management/customer success to help at-risk customers with training

  • Build, integrate, and manage the customer-facing knowledge base

  • Target happy customers for upsell, cross-sell, and advocacy opportunities

  • Become a Linkfire super-user who stays up to date with most product developments and the needs of our customers

  • Be an awesome teammate, smile and help the people around you!


About you

  • Strong passion for serving and understanding customers. You have a deep understanding of customer lifecycle programs and value maps.

  • A firm grasp of marketing automation tools and data flows. 

  • + 3 years experience with running B2B marketing campaigns (emails, newsletters, bots, product tours etc)

  • Analytical skills to determine marketing effectiveness and ROI of customer engagement efforts

  • You stay up to date on the industry, platforms and changes as they roll out

  • The ability to synthesize complex ideas into actionable recommendations for leadership teams

  • Attention to detail and the ability to effectively multi-task in a deadline driven environment. 


About Linkfire

We’re a passionate team of music techies on a mission to make music consumption easier for fans, labels, and artists. The music industry is transforming constantly, the market is fragmented and split across many different platforms and services.

Physical sales are going down. Legal downloads and in particular streaming are gaining momentum.

The transformation will continue and the years to come will be very interesting. We want to contribute to the transformation by bringing music and fans closer. Not inside music services, but outside where fans and artists engage. Our approach is to index digital music across music services and provide smart links that route fans directly to the music regardless of their location or which player or platform they use.

It’s complex. We make it simple.


What’s in it for you

  • The opportunity to work in one of the fastest-growing music tech companies in the world

  • An open, informal entrepreneurial startup working environment

  • Becoming a part of a world-class team working with scaled agile methodology

  • An awesome, international office with colleagues from 25+ different nationalities

  • The chance for your work to be seen and used by millions of music enthusiasts all over the globe


Music has the unique power to unite us all. It transcends cultures, languages, and borders.

Every day, we help artists from around the world connect with their fans, and we’re immensely proud to count such a diverse range of creators as our users.

We embrace this diversity inside our offices too. At Linkfire, we want you to find a place to belong, and feel encouraged to be your authentic self.

We therefore do not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.


Sounds like you? If so, submit your CV in English and your portfolio. We’ll be in touch!

For more information or questions please contact us at ard@linkfire.com

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

See all 14 benefits

Working at
Linkfire A/S

We’re a passionate team of music techies on a mission to make music consumption easier for fans, labels and artists. Linkfire was founded as a response to the increasingly complex nature of digital music marketing. Listeners the world over are streaming through different services—so how do you connect to all of them at once, simply and smartly? Our technology links fans directly to the content they love in their favorite app. At the same time, we empower everyone from major labels to independent artists with unparalleled audience insights. Since we started, we’ve become a trusted partner to the music industry’s biggest names, as well as thousands of soon-to-be biggest names. We’re headquartered in Copenhagen, with offices in Lisbon, NYC and LA. Every day we help artists we adore to realizing their potential through the power of music data. Underpinning our culture is collaborative, agile processes, and something we like to call the ‘Nordic spirit.’ It means working together with transparency, respect, and honesty. And that goes for the way we do business too. What you should consider joining us for: - The opportunity to create the must-have product for the music industry and ensure that every month over 150+ million music fans get the best experience - An open, informal entrepreneurial startup working environment - A truly international spirit, with 5 global locations and over 26 different nationalities focused on collaborations. The meaning of together matters to us. - We offer a pension scheme and employee health benefits - Enjoy paid daily lunches with your colleagues What we consider for anyone that joins us: Music has the unique power to unite us all. It transcends cultures, languages, and borders. Every day, we help artists from around the world connect with their fans, and we’re immensely proud to count such a diverse range of creators as our users. We embrace this diversity inside our offices too. At Linkfire, we want you to find a place to belong and feel encouraged to be your authentic self. We, therefore, do not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Read more about Linkfire A/S

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