About Ponture

Ponture is a fin-tech company situated in the middle of Stockholm. Our mission is to drive financial inclusion by making loans cheaper, quicker and more accessible for entrepreneurs who are underserved in the market today. Due to having the same mission we have teamed up with the European investment fund to be able to help even more micro and small companies grow, hire and thrive. 

Since we launched Sweden's most inclusive loan in June 2021 we have been growing at a record pace. Together with our strong investors and very talented team we now have the chance to change the MSE finance market globally with our revolutionizing credit products and technology. This is a growth journey you don't want to miss out on!

The Customer Advisor team

If you want to be part of an exciting journey, and build up a world class Customer Advisor team, then join us!

We are now looking for 4 new talented people that will constitute our newly formed Customer Advisor team. 

The Customer Advisor team will take care of our customers with commitment and positivity when they contact Ponture. Give them advice, guide them through our loan process in a way that builds trust and the assurance that we are there to help them make their business thrive. In close collaboration with experienced colleagues in other departments, you as a Customer Advisor will be responsible for handling loan applications from existing and new customers. Risk and credit assessment will be taught to you by your colleagues and we will help you develop into the role.

Even if we have set processes and routines an essential part of your job will be to constantly work with improvements, together with your colleagues, in order to scale-up our business. 

Since we are setting up new ways of working, it’s impossible to list everything you will do. But in short these are your main tasks as Customer Adviser:

• Communicate with customers by phone, chat and email

• Assist new and existing customers with their inquiries and questions 

• Explain and guide customers through the loan application process in a pedagogic way

• Underwrite and provide business loans to small sized businesses

• Communicate and follow-up internally with other departments

Why you are a fit for Ponture For us it is really important that you have a strong passion for customer service, are motivated, curious and eager to continuously learn. We value high team spirit and we believe that there is nothing a person cannot learn. 

We believe that you are a resourceful person with a positive attitude that loves to contribute with new ideas together with your colleagues. To thrive in the role as Customer Advisor we believe that you are:

• Fluent in English and Swedish, written and spoken – essential

• Have worked in a customer facing role, at least 3 years

• Passionate about providing excellent service

• Can in an effortless way adapt your communication to meet customers at eye-level

• Flexible and open minded with a great curiosity to always learn more

• Organized, structured and able to multitask effortlessly

It’s a clear bonus if you:

·       Are fluent in additional languages

·       Have knowledge of Salesforce

·       Have experience from an early-stage start-up

·       Have a clear interest in the financial industry

Interested? This is a full-time, permanent position based in central Stockholm. We are reviewing applications on a rolling basis. Planned starting date is January 2022

Ponture celebrates diversity and does not discriminate based on ethnicity, religion, national origin, gender, sexual orientation, age, disability status, or any other applicable characteristics protected by law.