IT Service Administrator

Salary Competitive

At Swappie we are on a mission to make refurbished electronics mainstream. First in Europe, and then in the rest of the world.


We bring the circular economy to the masses by buying phones from customers and companies, checking and repairing them in-house, and selling them in top condition with a proper warranty directly on our website. By making refurbished electronics more accessible, we provide access to premium technology to many that couldn’t previously afford it, are able to extend a phone’s lifecycle, and reduce the amount of waste produced. Since launching in Finland in 2016, we have expanded to 15 countries across Europe, increased our headcount to over 900, and raised funding from some of the most prestigious investors.


We rigorously follow a customer-centered approach, and place a great emphasis on openness and learning from every interaction. Our core values are endless optimism, highest standards, customer focus, and connect. They guide us in the decisions and actions we take every day. Our work environment will appeal to builders and entrepreneurial spirits with diverse backgrounds keen to build Europe’s next tech success story while committing to the fight against climate change. Joining us is a unique opportunity to make a significant impact on a high-growth company that is in the early stages of its success story.


At the same time as Swappie’s headcount has tripled from last year’s October to today from circa 300 to almost 900 our incredibly efficient and talented IT team has also tripled in size from one to three. Yes, you heard it right! When a team of this size performs extremely well in a business of this scale, it tells its own story about the talent we have in the IT team and also about the tech skills and attitude of our employees who solve their own and their colleagues’ IT puzzles at the flick of a switch. 

But as we continue on our strong growth trajectory we could need a pair of extra hands of an experienced IT Service Administrator to build the IT infrastructure and to contribute to a variety of intriguing projects to serve the business. Are you up for challenging yourself in a unique way in a rapidly growing tech company in a role with lots of freedom?


As an IT Service Administrator in our HQ, your focus is on developing the IT architecture but your hands-on skills and attitude are also needed from time to time with installations, etc. In this position, you will get to take a key role as a central member of our small and enthusiastic IT team with variable projects for example related to automation, device management, and network improvements. In this role, you’ll be responsible for building the IT infrastructure and taking ownership of versatile IT systems. You will report to the IT Manager.

We offer you the freedom to make an impact the way you see best with the support of the team and varied business stakeholders around you. In this role, you’ll have the chance to affect the direction of the team as we grow. This is a great opportunity to work in a pure cloud environment.


  • Several years of experience working as an IT Administrator, Service Administrator, System Specialist, IT Architect, or similar

  • Understanding of corporate IT architecture: directory services, SAAS services in business use, and Zero Trust architecture

  • Experience in a number of these: Automation platforms (Zapier/Integromat etc.), HRIS/HRM systems and implementation, Google Workspace administration, Endpoint management (Windows, Mac, Linux, iOS, Android, MDMs), Setting up oAuth/SAML integrations to services, Network management and design (emphasis on wireless), Project Management, BeyondCorp architecture (preferably Google platform), Scripting knowledge (Bash / Python / Powershell), advanced OS support (Windows or Mac)

  • Excellent communication skills, both written and verbal (English)


  • A unique opportunity to join our growing 900+ person team in one of the fastest-growing startups in Europe

  • Chance to make an impact on creating a more sustainable future by making refurbished mainstream

  • We’re growing fast - so you’ll get to become an expert in start-up scaling!

  • Learning, development, and career opportunities of a growth company

  • Flexible working hours and remote working possibility

  • Supportive & low-hierarchy team

  • Competitive salary & great option package

  • Brand new office in Helsinki, Ruoholahti with good commute possibilities

  • Opportunity to choose your own working devices

  • Healthcare, lunch, phone discounts, company events and much more!

We’re growing exponentially and need the best talent for our green revolution! Does this sound like an exciting opportunity you don’t want to miss? If yes, we would love to hear from you! 🚀


The position will be filled as soon as we find the right match, so please don’t hesitate to apply straight away. Please note that we don’t accept job applications via email.


Swappie is the no 1 online destination for buying and selling refurbished smartphones in Europe. Since launching in 2016 we have grown to more than 900 talent and €100M annual revenues. And this is just the beginning! We help our customers in 15 countries to choose environmentally friendly and affordable ways to upgrade their smartphones. Buy smart, not new; that’s how we change consumer behaviour in Europe and soon all around the world. 

Our core values are endless optimism, highest standards, customer focus, and connect. They guide us in the decisions and actions we take every day.  

Our successful model and ambition in solving important sustainability challenges is being continuously recognised by international sustainability and start-up awards, including Growth Builder of the Year 2020, the Finnish Innovation Fund’s award for contribution to the circular economy and appearing on Wired’s list of hottest startups in Helsinki. Sounds like the place for you? Join us! 🚀

For more information or questions please contact us at

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Equity package
Equity package

Want to be a partner? Look no further.

Skill development
Skill development

We want to take you from good to great.

See all 16 benefits

Working at

Swappie is changing the way consumers buy electronics. We're building the leading marketplace for refurbished devices and making it easy, safe and accessible to buy and sell pre-owned smartphones. We're one of the fastest-growing startups in the Europe with a team growing from 40 to 400 employees within the past two years. Currently, is active in eight countries and looking to expand even further. If you're interested in joining a fast-paced startup and turning the consumer electronics market into a more sustainable one, check out our open positions! 🚀

Read more about Swappie

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