Junior Support Engineer

Salary Competitive

There is clearly more to a job than “where do I sit” - It’s about culture, It’s about social connections. It’s about helping each other become productive team members. That is why the Goodiebox employee-journey is a journey of growth. As the company grows, we want you to grow, contribute and develop with it. We take pride in each individual contributing in their own distinct way - it is not just about where you are, but also where you want to go in your career - we want to go there with you!

We started Goodiebox to share happiness all around the world not just for our members all around the world - but also for our employees.Happiness, trust and ambition is in everything we do - teamwork is based on honesty and friendship, and we always love making new friends… Join a rocket-ride at the “happiest company in the world”!


About The Role

Goodiebox is looking for a motivated, aspiring software engineer to help us scale our customer experience operations. The primary responsibilities will be coordinating with and providing technical solutions to our customer experience team, Team Happiness; identifying and articulating ambiguous or undefined issues; and aiding in the development of automation and tooling for internal stakeholders.

As a member of Team Tech, you will bring a members-first approach to supporting the development of our digital product and empowering Team Happiness to provide a first-class customer experience. 


Day-to-day, you will

  • Work closely with Team Happiness to identify and solve technical issues for our members

  • Organize and communicate common and urgent issues to the team and stakeholders

  • Document solutions and conduct training for users

  • Contribute to the development of fixes, automation, and features for our tooling and platform


Requirements

  • 1+ year experience working in customer support, technical support, or a similar role

  • Professional-level written and spoken English communication skills

  • Familiarity with software-as-a-service or eCommerce platforms and user account management

  • Ability to work in a collaborative environment and communicate proactively with stakeholders

  • Enthusiasm—this role focuses heavily on personal growth and development, and where you want to go is more important than where you’ve been


Preferred qualifications

  • BSc in computer science, software engineering, or a relevant field, or enrollment in such a program

  • Familiarity with a modern programming language and ecosystem, or the desire to learn


Benefits

  • Flexible work hours

  • Remote Work Policy

  • Monthly Goodiebox

  • Free Gym

  • PC

  • Pension & Healthcare scheme

  • Daily lunch, snacks and drinks when at the office

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

See all 21 benefits

Working at
GOODIEBOX

GOODIEBOX is an innovative fast-growing beauty company with offices in Copenhagen, Amsterdam, and Berlin. GOODIEBOX is an online business whose mission is to create relationships between beauty and cosmetics brands and consumers. We give both large international brands and smaller niche brands the opportunity to market their products directly to a specific target group interested in their products. Every month, we send thousands of members a sample of products in a GOODIEBOX, after which members test, evaluate and often repurchase the selected products.

Read more about GOODIEBOX

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