There is clearly more to a job than “where do I sit” - It’s about culture, It’s about social connections. It’s about helping each other become productive team members. That is why the Goodiebox employee-journey is a journey of growth. As the company grows, we want you to grow, contribute and develop with it. We take pride in each individual contributing in their own distinct way - it is not just about where you are, but also where you want to go in your career - we want to go there with you!
We started Goodiebox to share happiness all around the world not just for our members all around the world - but also for our employees.Happiness, trust and ambition is in everything we do - teamwork is based on honesty and friendship, and we always love making new friends… Join a rocket-ride at the “happiest company in the world”!
About The Role
Goodiebox is looking for a motivated, aspiring software engineer to help us scale our customer experience operations. The primary responsibilities will be coordinating with and providing technical solutions to our customer experience team, Team Happiness; identifying and articulating ambiguous or undefined issues; and aiding in the development of automation and tooling for internal stakeholders.
As a member of Team Tech, you will bring a members-first approach to supporting the development of our digital product and empowering Team Happiness to provide a first-class customer experience.
Day-to-day, you will
Work closely with Team Happiness to identify and solve technical issues for our members
Organize and communicate common and urgent issues to the team and stakeholders
Document solutions and conduct training for users
Contribute to the development of fixes, automation, and features for our tooling and platform
1+ year experience working in customer support, technical support, or a similar role
Professional-level written and spoken English communication skills
Familiarity with software-as-a-service or eCommerce platforms and user account management
Ability to work in a collaborative environment and communicate proactively with stakeholders
Enthusiasm—this role focuses heavily on personal growth and development, and where you want to go is more important than where you’ve been
BSc in computer science, software engineering, or a relevant field, or enrollment in such a program
Familiarity with a modern programming language and ecosystem, or the desire to learn
Flexible work hours
Remote Work Policy
Pension & Healthcare scheme
Daily lunch, snacks and drinks when at the office
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.