Merchant Support Associate NL

Salary Competitive

About us 

At Budbee we are obsessed with fueling e-commerce growth. We offer groundbreaking last-mile solutions for the e-commerce industry, and even though it's pretty advanced stuff, it is all about having the right people on board!

Since April 2018 Budbee is backed by the prestigious investor Kinnevik. Other major investors are Stena Sessan, H&M Co:Lab and AMF. Up until now we have raised over 90 MEUR in total, and today we are already doing millions of home and box deliveries each year, operating in Sweden, Netherlands, Finland, Denmark and Belgium. Since we are growing incredibly fast with new markets or products being added pretty much every month, we are not looking for the average Joe. The right people for us are people who love change and challenges and at the same time have an inner drive to get things done. By joining us in this journey you are also becoming a part of the Budbee family.

We are aware that our operations impact the world around us. That is why we have offset our carbon emissions right from the very first Budbee delivery, with the help of ZeroMission. The need to take extra care of our planet affects every decision we make, however big or small it may be. 

Everyone has heard about tech, or even fintech or medtech... Join us and be a part of the latest and greatest - Logtech!

About the role 

As Merchant Support Associate you'll provide excellent service to Budbee's Merchants and Partners by handling cases with high efficiency and with end-to-end ownership. You'll work in close collaboration with our Merchant Success team in order to keep updated on all matters concerning our merchants. You'll play an important role in offering our merchant outstanding service and making sure that they are always happy. Daily tasks include providing assistance towards merchants such as H&M and Asos with regards to our service & tracking both by email and phone. 

What you'll need 

Firstly, we believe that great people can do anything! However some personal traits we find important is:

  • Strong communication skills, we expect you to be fluent in both Dutch and English, written and spoken 

  • You take a lot of ownership in your job 

  • Excellent problem-solving skills with a sense of ownership and attention to detail.

  • You understand the importance of great service, at all times

  • Experience from Customer Service is a strong plus

  • If you have experience from the e-commerce system landscape, we're impressed! 

If you are excited about joining Budbee's journey in disrupting the logistics industry - Apply Now!

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Working at

Budbee is a Stockholm based IT-startup within transportation on a global mission. We are tired of bad deliveries and want to make home-delivery and transportation better. We have developed top-of-the-line route optimization algorithms that make the process of delivering goods to people simple and effective. This makes transportation cheaper and enhances the experience for the consumer. Our clients get an affordable premium service that guarantees high customer satisfaction.

Read more about Budbee

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