Merchant Operations Specialist

Salary Competitive

We are looking for a data-driven, detail-oriented Merchant Operations Specialist with a positive can-do attitude to join our fast-paced and growing Merchant Team in Copenhagen.

Working at Vivino We're changing the way people enjoy wine and consequently disrupting one of the oldest industries on the planet. Over the next ten years, the global market for online wine sales is expected to grow significantly, and at Vivino, we are planning to be at the forefront of this growth. We have many great opportunities, plans, and ideas lined up, and we are looking for talented people to help make these come to life.

Working at Vivino is both challenging, fun, and rewarding. We have an incredible, multicultural, and truly international work culture where we take care and look out for each other. We offer both lunch, a great Friday wine bar (with free wine, of course), discounts on wine purchases, tastings, and events regularly for you to learn more about the wonderful world of wine - and much more.

As Merchant Operations Specialist, you will be part of the growing Merchant Team that operates at the core of our business. We help each other and are not afraid to make small mistakes – as long as we learn from it and support each other in getting even better. And we have a lot of fun!   

Support the onboarding, maintenance, and success of our marketplace partners In the role of Merchant Operations Specialist, you will be responsible for maintaining our data collection efforts and growing and improving our retail data quality to help ensure our marketplace partners' success. In doing so, you support and collaborate with your teammates, different parts of the business (Product Managers, Marketplace Success Managers, CX, etc.), and various external partners.

  • We offer you the opportunity to:

  • Master our data collection tools, working with our remote team of data extraction engineers

  • Collaborate with our external partners on the collection of retail data

  • Collaborate with several different teams taking marketplace partners from onboarding all the way to order fulfillment integrations

  • Assist your colleagues with troubleshooting data-related issues

  • Contribute to our ongoing efforts to streamline processes and improve our retail data systems and tools

In this role, you have the opportunity to grow and develop depending on your experience and wishes, and we expect and encourage you to develop your skills continuously.

Positive, can-do attitude with an eye for details As a person, you are detail-oriented with a knack for spotting patterns. You approach tasks and persons with a positive, can-do attitude, and you understand the value of being a good team player and support your colleagues whenever needed. At the same time, you work well independently and adapt quickly to new tools and processes. Further, you like fixing things and take pride in building robust and long-lasting solutions.  

To be successful in this position, we imagine that you have and can demonstrate:

  • Minimum one year of experience, but we also encourage new graduates to apply

  • A degree within Computer Science or similar

  • Good understanding of basic web technologies like HTML, XML, Javascript, and regular expressions

  • Strong interpersonal and communication skills with the ability to communicate clearly, yet tactfully in all situations

  • Excellent written and verbal English skills

Further to the above, we consider it an advantage, but not a requirement, if you have:

  • Understanding of browser internals and basic SQL knowledge

  • Experience working with RESTful APIs



Vivino is the world's largest online wine marketplace and most downloaded wine app, powered by a community of millions. Vivino's unique wine shopping experience leverages community data to suggest personalized wine recommendations for each individual user. In addition to making wine discovery fun and effortless, Vivino is the best place for wine drinkers to buy wine. The Vivino app is available for download on Android and Apple devices.

We are a fast-paced, growing team with offices in San Francisco, California, and Copenhagen, Denmark. We also have teams worldwide in the UK, Netherlands, Italy, Spain, Germany, France, Ireland, and Hong Kong.

Our team is passionate about our core purpose - to empower people everywhere to enjoy wine to the fullest. We do that every day by building technology and leveraging data that puts the power back in the hands of the consumer. We do not see wine as a commodity but as an offering of a cultural experience that was once out of reach for many but is now open to everyone.

Our five core values are:

  • Always Strive for Better

  • Work Together

  • Earn and Offer Trust

  • Be Approachable

  • Lead with Data

Commitment to diversity and inclusion Vivino is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status, and veteran status any other characteristic protected by applicable law.

Application deadline: September 26, 2021

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

See all 14 benefits

Working at

Vivino is the world's largest online wine marketplace and most downloaded wine app, powered by a community of millions. Vivino’s unique wine shopping experience uses community data to suggest personalized wine recommendations, making wine discovery and purchase fun, accessible, and effortless for wine drinkers of every level. The Vivino app is available for download on Android and Apple devices.

Read more about Vivino

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