Product Analyst, Care

Salary Competitive

At Swappie we are on a mission to make refurbished electronics mainstream. First in Europe, and then in the rest of the world.

 

We bring the circular economy to the masses by buying phones from customers and companies, checking and repairing them in-house, and selling them in top condition with a proper warranty directly on our website. By making refurbished electronics more accessible, we provide access to premium technology to many that couldn’t previously afford it, are able to extend a phone’s lifecycle, and reduce the amount of waste produced. Since launching in Finland in 2016, we have expanded to 15 countries across Europe, increased our headcount to over 900, and raised funding from some of the most prestigious investors.

 

We rigorously follow a customer-centered approach, and place a great emphasis on openness and learning from every interaction. Our core values are endless optimism, highest standards, customer focus, and connect. They guide us in the decisions and actions we take every day. Our work environment will appeal to builders and entrepreneurial spirits with diverse backgrounds keen to build Europe’s next tech success story while committing to the fight against climate change. Joining us is a unique opportunity to make a significant impact on a high-growth company that is in the early stages of its success story.


We are looking for a Product Analyst to join our Care Product Team. In this role, you take ownership of the analytics and insights of customer experience related to the extended warranty product - Swappie Care, the post-purchase experience, especially warranty, and returns and additional new product currently in stealth mode. The Care product domain is the latest addition to Swappie’s product development teams and provides you the chance to challenge yourself with the most exciting future ideas to enhance the customer experience of buying refurbished smartphones.


In this role, you will join a product development team and work closely with product managers, designer, analytics team, and strategy team while reporting to the Head of Product Development. As a Product Analyst at Swappie, you are able to make a strong impact on our product development direction by providing actionable insights based on your analysis. You get to work with a modern data stack.


WHAT YOU WILL WORK ON


  • Gain analytical understanding on customer post purchase behaviour 

  • Understand the drivers for customer service purchase patterns, churn, conversion, LTV etc.

  • Develop analytical models to drive insights into customer behavior across countries, segments, population etc.

  • Develop and optimize the pricing model for extended warranty to maximise both profitability, LTV, subscriptions etc., based on the lifecycle of the user

  • Develop and optimize new ways of purchasing consumer electronics

  • Foster a data-first culture as a member of a product team and support embedding data and analytics across projects and activities

  • Contribute to concrete product decisions with data-backed evidence

  • Define with your team the concrete tracking requirements, A/B test plans and experimentations needed to evaluate solutions.


WE WOULD LIKE TO HEAR FROM YOU IF YOU HAVE


  • Previous work experience in analytics, preferably in product analytics in the consumer business. 

  • Experience working with Product Managers, Designers, Engineering team members, or data scientists in the past, and you can translate complex problems into actionable, easily digestible insights.

  • Excellent analytical skills which include proficiency in working with data, spreadsheets and fair experience in either SQL or some scripting language (e.g. Python or R).

  • Good knowledge of working with data visualizations and preferably with some BI tools as well (e.g. PowerBI, Tableau, Data Studio, Looker).

  • Expertise in Google Analytics, and any A/B testing tool.

  • Strong communication and stakeholder management skills.

  • Interest in new technologies and an ability to grasp new concepts quickly.


WHAT WE OFFER


  • A unique opportunity to join our growing 900+ person team in one of the fastest growing startups in Europe

  • Chance to make an impact on creating a more sustainable future by making refurbished mainstream

  • We’re growing fast - so you’ll get to become an expert in start-up scaling!

  • Learning, development and career opportunities of a growth company

  • Flexible working hours and remote working possibility

  • Supportive & low-hierarchy team

  • Competitive salary & great option package

  • Brand new office in Helsinki, Ruoholahti with a rooftop terrace and a sauna

  • Opportunity to choose your own working devices

  • Healthcare, lunch, phone discounts, company events and much more!

  • Does this sound like an exciting opportunity you don’t want to miss? If yes, we would love to hear from you! 🚀


The position will be filled as soon as we find the right match. Please note that we don’t accept job applications via email.


ABOUT SWAPPIE 


Swappie is the no 1 online destination for buying and selling refurbished smartphones in Europe. Since launching in 2016 we have grown to more than 900 talent and €100M annual revenues. And this is just the beginning! We help our customers in 15 countries to choose environmentally friendly and affordable ways to upgrade their smartphones. Buy smart, not new; that’s how we change consumer behaviour in Europe and soon all around the world. 


Our core values are endless optimism, highest standards, customer focus, and connect. They guide us in the decisions and actions we take every day.  


Our successful model and ambition in solving important sustainability challenges is being continuously recognised by international sustainability and start-up awards, including Growth Builder of the Year 2020, the Finnish Innovation Fund’s award for contribution to the circular economy and appearing on Wired’s list of hottest startups in Helsinki. Sounds like the place for you? Join us! 🚀

For more information or questions please contact us at recruitment@swappie.com

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Equity package
Equity package

Want to be a partner? Look no further.

Skill development
Skill development

We want to take you from good to great.

See all 16 benefits

Working at
Swappie

Swappie is changing the way consumers buy electronics. We're building the leading marketplace for refurbished devices and making it easy, safe and accessible to buy and sell pre-owned smartphones. We're one of the fastest-growing startups in the Europe with a team growing from 40 to 400 employees within the past two years. Currently, swappie.com is active in eight countries and looking to expand even further. If you're interested in joining a fast-paced startup and turning the consumer electronics market into a more sustainable one, check out our open positions! 🚀

Read more about Swappie

Similar jobs

Data Analyst
Videoly Remote Full-time
Data Analyst
Panda Training Remote Full-time
Data Analyst
Fixably Oy Helsinki Full-time