Our vision is to empower the next generation of scientists to change the world!

Labster’s goal is to develop software that makes learning both engaging and effective, and to make it accessible to as many students as possible (see short trailer here).

 Every year, our simulations are played by millions of students and each semester more than 4,000 universities, high schools and other institutions around the globe are using them to enhance their teaching programs.

We govern ourselves by using a flat-hierarchy system called Holacracy that is focused on roles, collaboration and distributed leadership. We believe in flexible work hours and a healthy work-life balance, and while we love to achieve great things via concentrated work, it’s incredibly important for us to have happy and engaged team members.

With 20+ nationalities placed in offices in Bali, Zürich, Copenhagen, and Boston, you will find yourself in a truly international and inclusive environment. We value and protect authentic motivation and empowerment as we believe that the best results are created by engaged and inspired people. 

YOUR MISSION:

We are looking for an EU Desktop Support Technician that will:

• Provide technical assistance to our team members.

• Ensure optimal use of our hardware and software technologies, install and troubleshoot software agents, enhance system performance, and secure data.

• Perform IT equipment upgrades.

At Labster, we focus on empowering all teams to execute and focus on the impact of their work. This means that we move fast and your contribution will be key in our effort to reach 100 million students across the globe.

YOU WILL:

• Manage procurement and inventory for all hardware

• Provide onboarding assistance to all new team members

• Provide IT assistance, onsite and remote, to all team members 

• Train team members on hardware functionality and software programs

• Resolve support tickets in a timely manner

• Update all computer hardware and software, with minimal downtime

• Reconfigure Windows based computers for repurposing

• Perform Windows updates and security patches

• Perform other duties as assigned

YOU HAVE:

• Proven work experience with a minimum of 2-3 years supporting over 100 end users (onsite and remote)

• Experience with Google Workspace (Gmail, Google Drive, Docs, Sheets, Google Meet)

• Advanced experience with computer hardware, software, printers, wi-fi, and peripherals

• Ability to determine IT needs and provide assistance accordingly, without direction

• Ability to prioritize tasks and projects

• Familiarity with McAfee, Zoom, Slack and TeamViewer

• Familiarity with MACs

• Familiarity with networking, patch panels, IP addressing

• Exceptional ability to provide technical support to team members

• Exceptional interpersonal and communication skills

• Fluency in both verbal and written Danish and English required.

• German, French, or Spanish speaking and professional writing ability is/are a plus.