Role

Veri is looking to hire a Customer Success Specialist to help take our customer-facing activities to the next level. You'll work closely together with Customer Success Lead and our other Customer Success Specialist to ensure our customers' needs are met, their issues resolved, and their overall experience with Veri is nothing short of stellar.

You'll be an integral part of our Customer Love team, responsible for handling online customer queries swiftly in a true Veri way. You're passionate about nutrition, and have some credentials to back you.

By no means is customer service the only thing you can shine in, and you'll have autonomy over your work. Essentially we're looking for someone that can take responsibility for resolving issues, make our users happier day after day, and help take our community to the next level.

What do we expect?

• You have experience in Customer Success, Community Management, or another client-facing role

• You're a strong communicator with a superpower to translate complex topics into digestible non-jargon

• You feel passionate about helping people, having conversations, and connecting with others

• You agree that in work one should be optimizing for progress versus aiming for perfection. You've internalized and understood the power of the Pareto Principle

• You're great at prioritization and you have the ability to say NO to things

• You have the ability to spot weak points, pick out feedback, and arrange information cohesively

• You are a self-starter and you have a bias towards action and leading to progress

• You're a keen believer in holistic and preventive healthcare. You agree that people should be in charge of their health given the right tools and information

• You are flexible with working hours, with the ability to work a few hours on weekends when needed (this will of course mean more time off during the week)

What do we appreciate?

• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Operations)

• You've been involved in high growth-technology-driven startup environments

• Bonus if you have education in Nutrition, Dietetics, Functional Medicine or similar

What can we give in exchange?

• An opportunity to shape the medical industry

• Opportunity to truly build a customer-obsessed culture at Veri

• Comprehensive health plan and benefits

• Incentive program to encourage exploration around new health & fitness products and services

• Trust and autonomy to work on what you see fit and essential

• A fast-paced, thrilling working environment

• Competitive compensation

• Working environment and culture that leaves air in the room: We follow Finland's vacation policy of 5 weeks of guaranteed paid holiday per year regardless of what country you call home

Process

1. Intro chat with Tia (30 minutes)

   You'll first talk to Tia on a 30-minute call; you won't need to prepare anything in advance. We would love to hear your story, where you're aiming to go, and understand if we can be helpful in that journey. In exchange, we'll share with you how we came to be, and who we are. We can talk over Zoom or grab a coffee at our office / somewhere near our office in Kallio or possibly in London.

   If we both feel hyped and you seem like a culture add we'll forward you to discuss with Amy and Anttoni. They lead our People and Talent operations.

2. Chat with Amy and Anttoni (30-45 minutes)

   The purpose is to give you a thorough overview of our current customer operations. You'll get to ask questions and we'd also love to hear about your sweet spot and interests within the areas we are working on.

   Here again, if we feel that you could contribute to our work and you're excited about the challenges we face we'll move forward.

3. Task + Demo (2 hours + 30 minutes)

   We'll provide you a task/case study to assess your skills and execution. After finishing the task you'll demo it to a representative of each team.

4. Meeting the Crew (30 minutes)

   Finally, we'll get one person from every team to one (virtual) room to touch base one last time before making a final decision. Usually, these discussions are more casual and getting a feel of how working together would in the future feel like.