Customer Optimization Manager

Salary Competitive

Customer Optimization Manager


Do you want to be part of a fast-paced international company with a high focus on career development? If so, bmetric might be looking for you! 

 

As a Customer Optimization Manager at bmetric, your main focus will be onboarding new customers in the bmetric technologies & services, you will also spend time helping the optimization process of existing customers. You will work closely with our Account Executives, Account Managers and BI team. 

 

bmetric provides the technology, service, and expertise to help businesses establish and optimize their contact strategy through omnichannel management. The main use cases of our technology and services are: 


  •  Lead gathering

  •  Sales efficiency

  •  UX improvements

  •  User journey insights

  •  Call reduction / Contact Efficiency


What you will be working on: 

  • You will be in charge of onboarding all new customers, from start to finish, in cooperation with the Account Manager. This includes standardizing the procedures for onboarding planning & execution. Here at bmetric onboarding is a fairly long process (approximately 6 months), as our products are tailored to each client's needs, and optimized continuously. 

  • Continuously measure client performance during the onboarding period, and focus on how to improve this performance moving forward. 

  • It is expected that you take charge in sharing insights with the relevant teams. Making sure that the company as a whole can improve.

  • Be a good sparring partner for the Account Manager team, especially when it comes to optimization planning for customers.   

 

The Ideal Candidate:

  • Needs to be fluent in English, as this is our working language at bmetric.

  • Has experience with data-driven optimization of websites hands-on.

  • Familiar with best-practises for optimization (split-testing, analytics, reporting, statistics)

  • A creative mindset. We are looking for an addition to our team who sees opportunities, and thinks outside the box. 

  • We are also looking for an independent thinker who is not worried about challenging the “status quo”. 

  • Passionate about great customer experience.


Benefits:

  • Full office flexibility. After your successful onboarding you will be able to work fully from the office, or remote if that is of preference (HQ in Copenhagen)

  • Work computer and phone.

  • A key role in bmetric’s mission to grow and expand

  • A social working environment with an international culture

  • Regular company events, in and outside the office.


Please note, that if the above sparked your interest, but you’re not sure your profile matches completely, don’t hesitate to send your application regardless.


The position is full time with a flexible start date.

 

Working at bmetric: 

At bmetric, we focus on setting collaborative goals, developing professional skills and personal improvement day in, day out. 

 

Joining bmetric is joining a team of young professionals, the chance to grow to be an instrumental player in bmetric’s expansion. Sparked your interest? 


For more information or questions please contact us at emilie@bmetric.com or phone number +45 28 43 73 37

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Skill development
Skill development

We want to take you from good to great.

See all 7 benefits

Working at
bmetric

Bmetric is a full-service technology start-up that makes customer journeys - and data - work better for trusted brands across Europe. Our service and technology operate in a space between websites and call centres, a space in which businesses often lack the data and actionability to incentivise customer return. Bmetric technologies provide cross-channel data and apply machine learning to promote specific sales and service goals for our customers by repairing and enhancing customer experiences.

Read more about bmetric

company gallery image