Customer Success Internship

Salary Competitive

Join an international team that is reinventing how people live and form communities across European cities.

LifeX takes away the stress and uncertainty of moving somewhere new. Its coliving apartments are designed, furnished and serviced to:

  • reduce any friction from living with others

  • facilitate community and communal living

  • remove the stress of relocation

Learn more at: https://www.joinlifex.com/


JOB DESCRIPTION

We are looking for an intern to join us in our office in Copenhagen to assist with communication and community engagement for a period of 6 months. The position is paid and start date is January 2022.


YOUR TASKS

Communication:

  • Customer support in Intercom (messaging platform). You will be responding to member’s questions, feedback and issues that they raise through our member app. You will collaborate with almost all teams to solve these requests.

  • Keeping our FAQ up to date based on the above.

  • Identify and collect feedback from members, ensuring it gets addressed internally by the respective teams.

  • Draft emails to be sent to the community (eg. an update/ warning/reminder to a house, or a whole city).

  • Identify ways to improve the communication with members and processes connected to it.


Community engagement:

  • Plan, create and host community events.

  • Post and engage with our members in the various groups within the member app.

  • Handle reimbursements and invoices for member activities organised by LifeX.

  • Create valuable partnerships with businesses beneficial to our members.

  • Generate new ideas for events to facilitate a community vibe.

  • Own the monthly community newsletter.


WHAT WILL YOU ABSOLUTELY NEED TO SUCCEED

  • Sincere, empathetic and caring personality. You have a genuine interest in and curiosity for people from different cultures.

  • Fluency in English, spoken and written. Our members are from all over the world, but all communication is done in English. Any other languages are a plus.

  • Excellent communication skills. You are able to communicate in a mindful and sincere manner while remaining concise and professional.

  • Great time management and organisational skills. You need to be able to manage a lot of information coming at you from various channels, so a high attention to detail is important and a conscientious effort to get things done too.

  • The ability to thrive under pressure, with a positive attitude and assuming the best of people

  • Team player attitude. You are great at cross-team collaboration and work well with your colleagues, offering help and support while always communicating information openly and honestly.

  • Strong problem-solving skills

  • A creative mindset to come up with ideas for events that engage our members and connect people with similar interests.


WHAT WOULD MAKE YOU STAND OUT

  • Experience with event planning and execution.

  • Experience in customer service.

  • Being a native English speaker but it’s not a requirement.

  • Bubbly personality with a focused and organized mind.


Does this sound like you? Then reach out and apply! 

 

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Equity package
Equity package

Want to be a partner? Look no further.

See all 14 benefits

Working at
LifeX

Founded in Copenhagen in early 2017, LifeX is a rapidly-growing living-as-a-service company whose vision is to make anyone feel at home, anywhere in the world ❤️ . We have grown to over 2000 units in the center of Copenhagen, Berlin, Munich, Paris, London and Oslo with more than 1000 active members. We are driven by our purpose and desire to shape the future of living. We have a technology platform that runs end-to-end residential operations and living experience. As a team, we live by our values of being member driven, transparent, team player, a doer and consistently think of way to reduce our footprint on the planet. With have raised EUR 17M and are planning to scale our mission all over Europe and beyond.

Read more about LifeX

company gallery image