Rens' mission is to empower the next generation of world changers; those who break boundaries, follow their dreams and make a huge impact on generations after them. Come join us on our journey to create the first-ever #CoffeeSneaker! We're offering a Customer Support Specialist position in the Helsinki region. If you would like to be a part of history and help build Nordics' first sustainable sneaker brand, this job is for you.

What we're looking for

We are looking for a talented individual to help our customers get the best experience possible of multiple consumer-facing channels, occasional content posting, and inventory/shipping management. Basically, someone who is well organised and diligent.

What you will do:

• Advise customers on inquiries, complaints and comments made through various channels.

• Provide service that is fast, effective, flexible and customer-obsessed, because you are Awesome.

• Know Rens products in detail and support customers on specific queries and return request.

• Handle order management, processing, and inventory management.

The ideal candidate has/is:

• Excellent written and oral communication in English (no Finnish required)

• A natural problem-solver with the ability to work under pressure in a fast-paced environment

• A solution-oriented mindset and customer-oriented attitude

• A friendly, professional, and outgoing demeanor

• Organized and self-sufficient

• Skilled in the use of Zendesk and/or other CRM platforms

• Flexibility to take Weekend Shifts

It would be a plus if you also have:

• Fluency in other languages, especially Finnish

• Background in marketing/ customer communications/ logistics and supply chain

• Fluent usage of various social media platforms (Instagram, Facebook, Twitter, TikTok, Snapchat)

• A strong willingness to learn and expand your skills

What we can offer

• A unique and global business opportunity

• A chance to build the Nordics' first sustainable sneaker brand and a future market leader in global sustainable fashion

• Valuable professional experience in the intersection of International Trade, eCommerce, Fashion, and Cleantech

• Opportunity to grow your career and improve personal skills

• A beautiful and spacious storefront office in the city center of Helsinki, Finland

• International, creative, and “super cool” co-workers

• Endless coffee (duh!) 

NOTE!

• Please kindly submit your application through The Hub. We do not process applications submitted through our emails.

• We process applications as soon as we receive them. The position will be filled as soon as a suitable applicant is found.