Customer Success Manager

Salary Competitive

The job

Tjekvik is growing our Customer Success team and looking to recruit a Customer Success Manager. In this role you will be responsible for launch planning and execution across multiple markets as we activate new sites. Customer Success experience is beneficial but automotive or SaaS experience coupled with an ambition to make a difference to customers and ensure they benefit from the Tjekvik software is the main requirement.

The success criteria for the role are the speed of activation of new sites and software usage during the first 90 days, coupled with long term maintenance and growth within the allocated customers.

 

The opportunity

If you thrive in a fast-paced entrepreneurial environment, want to grow your career in the automotive sector and have the drive necessary to perform in a successful digital company then this is the opportunity for you.

 

Your role

As Customer Success Manager you will work closely with our sales and operational teams to launch new sites in an efficient way. You will act as project manager for launches in new markets and with new customers and be central in coordination between the customer and Tjekvik operations. Becoming an expert in ‘The Tjekvik Way’ you will make sure that new sites are aware of the steps required for a successful implementation of a digital service reception.

 

Where

The position can be remotely based anywhere in Europe or at our offices in downtown Copenhagen.

 

Responsibilities

  • Collecting all the information required to launch a new site.

  • Onboarding and activation remotely and in person.

  • Managing relationships with customers at an operational and key stakeholder level.

  • Project managing implementations from A-Z together with operations and technical teams in new markets and for new customers.

  • Continuously improving processes to ensure fast and high-quality implementation and activation to deliver optimal value creation.

  • Monitor performance and establish procedures for continuous improvements.

  • Be the voice of the customer within Tjekvik by providing critical feedback to help improve the overall experience of our products and identify market growth opportunities.

  • Lead collaborative projects across your customers' organization to help them realize the full value of the Tjekvik software.

 

Qualifications

  • Prior working experience in Customer Success at a SaaS business is a plus

  • You are motivated by working a wide portfolio of customers and creating a structured way of following up

  • You naturally communicate both with technical and business stakeholders – internally as externally.

  • You are able to keep overview of multiple variations across cultures and connections, which can cause variations expectations from the different markets

  • You are self-driven, take responsibility for big and small things and fancy working in a remote organisation.

  • You write and speak fluent English. German and any other European languages are a plus. We have customers and colleagues all over Europe.

  • As we are a scale-up company, you are a multi-skilled, relation building, great communicator and tech-savvy person that efficiently works while hanging on the side of the rocket.

For more information or questions please contact us at ole@tjekvik.com

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Skill development
Skill development

We want to take you from good to great.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Pet friendly
Pet friendly

Dogs, turtles or goldfish are welcome in the office as long as they want to cuddle every now and then.

See all 7 benefits

Working at
Tjekvik

Self-Service Solutions for Automotive Dealerships Our vision is to revolutionise the automotive dealership service reception by digitising the customer journey. We intelligently improve the day-to-day operations and optimise revenue for automotive dealerships as well as provide a consumer grade experience for car owners. We already have 700+ customers in Europe, and within years we will have several thousands. Our customers include brands like BMW, Mercedes, Volkswagen, Porsche and large dealer groups Group1, Senger, KW Brun, Semler Mobility and Porsche Inter Auto .

Read more about Tjekvik

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