Halløjsa! Er du vores nye kollega til Team Danmark? Fedt! 🤩  Ok, we have tested that you can read Danish, let’s move on in English…?

Cash is old school - out of pocket expenses suck. Workplaces need to be more trusting, progressive, and – that's right, we're going to say it – fun. And that is what we are here to do - but we need your help.

We at Pleo are looking for hands-on customer experience professionals to join our Danish team in our fantastic HQ in front of the lakes in Copenhagen.

We are looking for the right talent for the role – experience is a bonus. If you can tick all the boxes below, please apply for the position! 

You'll thrive in this role if:

• You have an open mindset that always looks for the positive.

• Your customers and colleagues find your energy contagious.

• You genuinely enjoy helping others move and improve. 

• You love goals and objectives. You don’t always need to be given tasks – you create tasks while chasing your targets, which motivates you to reach them.

• You love a fast-paced and dynamic environment where you jump from one task to another. From one conversation with one customer to another.

• You are a trustworthy person who always ensures that deadlines are reached, promises are kept, and you do what is expected of you.

• You are empathic. You have a solid ability to feel how others are doing. You are also able to communicate in a very empathic way and touch people’s emotions

• You are the person who always wants to improve - everything. It can continually be optimised and done just a little better every time.

• You love to see all the possibilities for our customers in the future. You love thinking about the future – and making it a reality.

• Fluency in Danish and English 

In Onboarding, our mission is to “Set every customer up for success and lead them to value as quickly as possible.”

What does this role entail?

• Owning the essential part of the customer journey; Onboarding by delivering a best-in-class experience for the customers.

• With more than 4000 customers in the Danish market, this is not the typical 1:1 approach customer success role, and you will have to think outside the box to provide help and value with a 1:many-approach. This is crucial for the role in our SMB segment!

• Getting every customer successfully onboarded to Pleo

• Set every customer up for success and ensure that the adoption team gets a happy and healthy customer to follow up with and help reach desired outcomes

• Making sure the “time to value” is as short as possible through good onboarding and breathtaking experiences for the customer.

• Accelerating the adoption and positive business outcomes for all customers and Pleo.

• Work together with sales in handing over customers between different phases.

• Help Pleo to achieve operational excellence for our customers.

• Collaborate across teams to improve the entire customer segment from lead to nurturing

• Scale great onboarding through automation, optimisation, and the correct data.

Show me the benefits 👀

• Your own Pleo card (no more out-of-pocket spending!)

• Ability to work remotely (anywhere between the east coast of the Americas to European timezones)...

• ...or onsite if you want to (Copenhagen, Stockholm, London, Madrid, Montreal, Berlin, Lisbon)

• Lunch is on us - whether you are working remote or at one of our offices 🍜

• Private Health Insurance to ensure you’re fit of body and mind to do your best work

• Trips abroad for team camps. We’ve just been to Costa Brava, in Spain - we’d love to see you at the next one!

• 25 days holiday per year + your local public holidays

• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work 👶🏻

• €2500 annual Flex Benefits budget (maybe you want to buy additional holidays, pay for the gym, book a professional coach or pay for part of your MBA - entirely up to you!). We know everybody prioritises different benefits. So, our Flex Benefits package lets you choose what best suits you. Ask us about what we offer; we’ll be happy to outline more!

  
  

And here are some other nice things to look forward to...

• Amazing HQ where we value a great working environment (real barista coffee, so you don’t have to go to a coffee shop, Friday bars - we are at Denmark after all -, fantastic lounge areas, rooftop terrace in the summer, among other things)

• Loads of weird and wonderful niche communities to join in the company (we're talking guerrilla gardening, liquids tasting, the Pleo band, learning to code initiatives, that type of thing)

• Wild enthusiasm and encouragement from us if you want to host MeetUps, events, etc. - we'll help (venue, food etc.)

At Pleo, we use English for all our internal communication to keep everyone on the same page; please submit your application in English unless otherwise stated above.

Why work here?

Working at Pleo means you're working on something very exciting: the future of work. Through fintech we've seen a way to impact how people work; we think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Based on some pretty amazing Series C-round investment in 2021 we think we're onto something big.

So, in a nutshell, that's Pleo. Today we are a 500+ team, from over 54 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal, or Lisbon offices – and quite a few full-time remotes in 22 other countries! Being HQ'd out of Copenhagen means we're inspired by sensible things like a good work-life balance. If you don't work in the office with us we'll help you get up the best remote setup possible, and will fly you in for our amazing team camps ✈️

Things to look up about us

Sometimes, we win awards 🤩 🏆 If you want to know how we hire company-wide, there's a post on our blog. Or have a sneak peek into what happens when get together for Pleo Team Camp on our YouTube 👈🏾 Check out what we think about the realities of working remotely on our blog. No one says it quite like our customers. Hear what they have to say this week on Trustpilot. Also, check out Glassdoor if you'd like to hear about us from other people.

PS. we treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 🙂

When you submit the application the personal data in your application will be collected by Pleo as a data controller. Your personal data will be processed for the purposes of managing Pleo’s recruitment related activities which includes setting up and conducting interviews and tests for applicants, assess and review such candidates and similar activities needed in the recruitment and hiring process. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider engaged by Pleo to help manage its recruitment and hiring process. For more information about how Pleo processes personal data and information about your rights etc, please see Pleo’s Privacy Policy (link to: https://pleo.io/legal-terms/latest/privacy-policy/pleo-privacy-policy-en.pdf).

By submitting your application, you consent to Pleo processing your personal data for recruitment purposes and to store such personal data for up to 24 months, unless we receive a request of erasure of the data from you, in case Pleo would like to contact you regarding future job openings.