Only looking for Danish speaking candidate who is bilingual in Swedish or Norwegian 🇩🇰+ 🇸🇪/🇳🇴 We have a difficult - but super exciting role to fill! We need a strong commercial profile, with technical understanding, who loves to build relationships with customers and make a difference to ensure success at Clerk.io.
Do you want to join that journey? 🚀
As a Customer Success Manager, you are responsible for developing customer relationships that promote retention and loyalty within the Scandinavian market. You will be responsible for the after-sales customer journey, making sure the customers are satisfied and use our product to its full value. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Clerk.io’s products.
Ensure a premium experience for our clients by understanding their business objectives, key KPIs and ensure that Clerk.io delivers against them
Manage your own portfolio, on average 250 clients/year
Act as a trusted adviser, advocating client needs back to Clerk.io’s internal Operation, Product, and Sales teams
Successfully discover new revenue opportunities
Increase renewal rates and reduce churn
Ensure customer utilize their paid subscription fully
Develop strong relationships with our internal teams to support your accounts
Client meetings will be performed online and face to face
We are looking for the following skills and factors:
Danish speaking candidate who is bilingual in Swedish or Norwegian 🇩🇰+🇸🇪/🇳🇴
Living in Denmark or willing to move here 🇳🇴🇸🇪
Strong track record managing a large portfolio of SME and Enterprise customer accounts with a focus on achieving a high renewal/retention rate within a current Customer Success role
Knowledge of customer success processes
Experience in working directly with clients to understand business needs and applying technology solutions to those requirements
High computer literacy and ability to learn new software
Basic knowledge of pipeline management and account strategy
Ability to build and maintain strong relationships with multiple stakeholders
Excellent communication and negotiation skills
Possess a solid ability to manage tough conversations in a professional and solution-oriented manner
Great written and oral presentation skills in English
Profiles from companies working with Online Marketing, e-commerce, or SaaS environments have an advantage
Highly organized and able to multitask
Self-driven and proactive nature
An amazing team of talented, committed, and goal-oriented colleagues? ✅
Company events like Friday bars, Summer and Christmas parties & team trips? ✅
All the soda, coffee, fruit, and snacks your heart desires (be careful)? ✅
Do you have a 5-star lunch buffet? ✅
Interview and Salary
Apply for the position with your CV and a brief "Why me" video
Preliminary phone interview with our Talent Department
Interview with a technical case and presentation with our Head of Talent and Head of Onboarding
Meet'n'greet with Hiring Manager
Successful? A warm welcome aboard Clerk.io
We are the world’s #1 rated e-commerce personalization platform. Clerk.io is one of Copenhagen’s fastest-growing tech companies alongside 100+ passionate employees. Clerk.io is a SaaS (Software as a Service) platform for e-commerce stores to personalize the customer experience across site search, product recommendations, emails, social media & ads.
Start date is asap and latest the 1st of September 2021.
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Friday is something special, let's enjoy a beer together.