🇩🇰+ 🇸🇪/🇳🇴 Commercial Customer Success Manager

Salary Competitive

Only looking for Danish speaking candidate who is bilingual in Swedish or Norwegian  🇩🇰+ 🇸🇪/🇳🇴  We have a difficult - but super exciting role to fill! We need a strong commercial profile, with technical understanding, who loves to build relationships with customers and make a difference to ensure success at Clerk.io.

Do you want to join that journey? 🚀


Your Role

As a Customer Success Manager, you are responsible for developing customer relationships that promote retention and loyalty within the Scandinavian market. You will be responsible for the after-sales customer journey, making sure the customers are satisfied and use our product to its full value. You will be acting as a trusted advisor, developing long-term relationships and success plans for customers, ensuring that the maximum value is derived from Clerk.io’s products.

 

Responsibilities

  • Ensure a premium experience for our clients by understanding their business objectives, key KPIs and ensure that Clerk.io delivers against them

  • Manage your own portfolio, on average 250 clients/year

  • Act as a trusted adviser, advocating client needs back to Clerk.io’s internal Operation, Product, and Sales teams

  • Successfully discover new revenue opportunities

  • Increase renewal rates and reduce churn

  • Ensure customer utilize their paid subscription fully

  • Develop strong relationships with our internal teams to support your accounts

  • Client meetings will be performed online and face to face

 

We are looking for the following skills and factors:

  • Danish speaking candidate who is bilingual in Swedish or Norwegian  🇩🇰​+🇸🇪/🇳🇴

  • Living in Denmark or willing to move here 🇳🇴🇸🇪

  • Strong track record managing a large portfolio of SME and Enterprise customer accounts with a focus on achieving a high renewal/retention rate within a current Customer Success role

  • Knowledge of customer success processes

  • Experience in working directly with clients to understand business needs and applying technology solutions to those requirements

  • Experience with coding is a bonus, preferably with Python, PHP, HTML, CSS, or Javascript

  • High computer literacy and ability to learn new software

  • Basic knowledge of pipeline management and account strategy

  • Ability to build and maintain strong relationships with multiple stakeholders

  • Excellent communication and negotiation skills

  • Possess a solid ability to manage tough conversations in a professional and solution-oriented manner

  • Great written and oral presentation skills in English

  • Profiles from companies working with Online Marketing, e-commerce, or SaaS environments have an advantage

  • Highly organized and able to multitask

  • Self-driven and proactive nature


We Offer:

  • Salary? ✅

  • An amazing team of talented, committed, and goal-oriented colleagues? ✅

  • Company events like Friday bars, Summer and Christmas parties & team trips? ✅

  • All the soda, coffee, fruit, and snacks your heart desires (be careful)? ✅

  • Do you have a 5-star lunch buffet? ✅


Interview and Salary

  • Apply for the position with your CV and a brief "Why me" video

  • Preliminary phone interview with our Talent Department

  • Interview with a technical case and presentation with our Head of Talent and Head of Onboarding

  • Meet'n'greet with Hiring Manager

  • Successful? A warm welcome aboard Clerk.io


About Clerk.io: 

We are the world’s #1 rated e-commerce personalization platform. Clerk.io is one of Copenhagen’s fastest-growing tech companies alongside 100+ passionate employees. Clerk.io is a SaaS (Software as a Service) platform for e-commerce stores to personalize the customer experience across site search, product recommendations, emails, social media & ads.


Start date is asap and latest​ the 1st of September 2021. 

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 9 benefits

Working at
Clerk.io

From the moment we signed our first client in 2011, Clerk.io has been revolutionizing the world of E-commerce personalization across site search, product recommendations, email, social media & ads. We are committed to making every team member succeed and create an environment where everyone can do their best while having fun!

Read more about Clerk.io

Similar jobs

Fragtspecialist
pensopay A/S Vejle Full-time
Relation Manager med smag for excellent kundeservice
DinnerBooking Copenhagen Full-time
🇮🇹Customer Operation Specialist - Italian speaking
Clerk.io Copenhagen Full-time
1st line Tech Support specialist (Danish-speaking)
Hello Retail Copenhagen Full-time
🇪🇸🇫🇷Customer Onboarding Specialist - Spanish & French speaking
Clerk.io Copenhagen Full-time