Dutch Speaking Customer Success Specialist

Salary Competitive

Do you speak fluent Dutch, have a passion for high-quality customer service, and want to work in one of the fastest-growing startups in Europe? Swappie is building a marketplace for refurbished smartphones bringing the circular smartphone economy to the masses and enabling everyone to consume electronics more sustainably. We’re now looking for a Dutch-speaking Customer Success Specialist to join our team at our Helsinki office. We've been operating in the Netherlands for almost half a year now, and as the market grows bigger, we need more talent from our Customer Success team to help us grow further. 

In this role, your tasks would include customer service via chats and phone and developing our customer service experience further with your effort. This is a unique opportunity to develop our customer experience in the Netherlands. So, be ready for constant change and improvement!


WHAT YOU WILL WORK ON

  • Answer customer tickets via phone, chat, and other platforms

  • Partner with our Production team to troubleshoot Netherlands-specific cases, escalating issues when necessary

  • Interface with our Product and Engineering team, reporting bugs, and ensuring that customers have a clear way to navigate across our website

  • Comment on Netherlands-specific texts, identifying areas for improvement.


WHO YOU ARE

  • You have the ability to learn fast and adapt to a fast-paced startup environment

  • You speak and write Dutch fluently and have great communication skills in English as well

  • You have a self-starter attitude

  • You love working in a team environment and are able to work on projects independently

  • Previous experience in customer service in the Netherlands is seen as a plus!


WHAT WE OFFER

  • A unique opportunity to join our growing 850+ person team in one of the fastest-growing scaleups in Europe 

  • Supportive, diverse, and fun team with great team spirit and an amazing work environment

  • Brand new office in Helsinki, Ruoholahti with good commute possibilities

  • Healthcare, lunch and gym benefits, phone discounts, and much more!

Does this sound like an exciting opportunity you don’t want to miss? If yes, we would love to hear from you! 🚀

Please note that we are contacting candidates continuously, so do not hesitate to apply as soon as possible. The position will be filled as soon as we find the right match.


Details

Location: Helsinki, Ruoholahti (Itämerenkatu 3 A)

Start date: According to the agreement

Working hours: Monday to Friday 9-17 or 10-18

Job type: Permanent, full-time

ABOUT SWAPPIE 

Swappie is a high-growth technology company based in Helsinki, Finland, building an end-to-end marketplace for refurbished smartphones. We’re currently in hyper-growth mode and expanding our operations across Europe, bringing the circular smartphone economy to the masses. We want to change the way people think about refurbished smartphones and promote a more sustainable alternative. 

Since launching in Finland in 2016, we have grown extremely fast and have raised funding from some of the most prestigious investors in Finland, for example, Lifeline Ventures (early investor of mobile gaming giant Supercell) and Reaktor Ventures. Currently, we are launched in 11 countries and our plan is to expand to 18 countries by 2023. Our team has doubled in size to over 850 employees during the past year and our plan is to still keep growing.

Swappie has also won numerous international business awards, including Growth Builder of the Year 2020, the Finnish Innovation Fund’s award for contribution to the circular economy, and appearing on Wired’s list of hottest startups in Helsinki.

Sounds like the place for you? Join us! 🚀

For more information or questions please contact us at recruitment@swappie.com

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Equity package
Equity package

Want to be a partner? Look no further.

Skill development
Skill development

We want to take you from good to great.

See all 16 benefits

Working at
Swappie

Swappie is changing the way consumers buy electronics. We're building the leading marketplace for refurbished devices and making it easy, safe and accessible to buy and sell pre-owned smartphones. We're one of the fastest-growing startups in the Europe with a team growing from 40 to 400 employees within the past two years. Currently, swappie.com is active in eight countries and looking to expand even further. If you're interested in joining a fast-paced startup and turning the consumer electronics market into a more sustainable one, check out our open positions! 🚀

Read more about Swappie

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