Do you speak fluent Dutch, have a passion for high-quality customer service, and want to work in one of the fastest-growing startups in Europe? Swappie is building a marketplace for refurbished smartphones bringing the circular smartphone economy to the masses and enabling everyone to consume electronics more sustainably. We’re now looking for a Dutch-speaking Customer Success Specialist to join our team at our Helsinki office. We've been operating in the Netherlands for almost half a year now, and as the market grows bigger, we need more talent from our Customer Success team to help us grow further.
In this role, your tasks would include customer service via chats and phone and developing our customer service experience further with your effort. This is a unique opportunity to develop our customer experience in the Netherlands. So, be ready for constant change and improvement!
Answer customer tickets via phone, chat, and other platforms
Partner with our Production team to troubleshoot Netherlands-specific cases, escalating issues when necessary
Interface with our Product and Engineering team, reporting bugs, and ensuring that customers have a clear way to navigate across our website
Comment on Netherlands-specific texts, identifying areas for improvement.
You have the ability to learn fast and adapt to a fast-paced startup environment
You speak and write Dutch fluently and have great communication skills in English as well
You have a self-starter attitude
You love working in a team environment and are able to work on projects independently
Previous experience in customer service in the Netherlands is seen as a plus!
A unique opportunity to join our growing 850+ person team in one of the fastest-growing scaleups in Europe
Supportive, diverse, and fun team with great team spirit and an amazing work environment
Brand new office in Helsinki, Ruoholahti with good commute possibilities
Healthcare, lunch and gym benefits, phone discounts, and much more!
Does this sound like an exciting opportunity you don’t want to miss? If yes, we would love to hear from you! 🚀
Please note that we are contacting candidates continuously, so do not hesitate to apply as soon as possible. The position will be filled as soon as we find the right match.
Location: Helsinki, Ruoholahti (Itämerenkatu 3 A)
Start date: According to the agreement
Working hours: Monday to Friday 9-17 or 10-18
Job type: Permanent, full-time
Swappie is a high-growth technology company based in Helsinki, Finland, building an end-to-end marketplace for refurbished smartphones. We’re currently in hyper-growth mode and expanding our operations across Europe, bringing the circular smartphone economy to the masses. We want to change the way people think about refurbished smartphones and promote a more sustainable alternative.
Since launching in Finland in 2016, we have grown extremely fast and have raised funding from some of the most prestigious investors in Finland, for example, Lifeline Ventures (early investor of mobile gaming giant Supercell) and Reaktor Ventures. Currently, we are launched in 11 countries and our plan is to expand to 18 countries by 2023. Our team has doubled in size to over 850 employees during the past year and our plan is to still keep growing.
Swappie has also won numerous international business awards, including Growth Builder of the Year 2020, the Finnish Innovation Fund’s award for contribution to the circular economy, and appearing on Wired’s list of hottest startups in Helsinki.
Sounds like the place for you? Join us! 🚀
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Want to be a partner? Look no further.
We want to take you from good to great.