Do you speak fluent Norwegian, have a passion for high-quality customer service, and want to work in one of the fastest-growing startups in Europe? Swappie is building a marketplace for refurbished smartphones bringing the circular smartphone economy to the masses and enabling everyone to consume electronics more sustainably. We’re now looking for a Norwegian-speaking Customer Success Specialists to join our team at our Helsinki office.
In this role, your tasks would include customer service via chats and phone and developing our customer service experience further with your effort. This is a unique opportunity to develop our customer experience in Norway. So, be ready for constant change and improvement!
WHAT YOU WILL WORK ON
Answer customer tickets via phone, chat, and other platforms
Partner with our production team to troubleshoot Norway-specific cases, escalating issues when necessary
Interface with our product and engineering team, reporting bugs, and ensuring that customers have a clear way to navigate across our website
WE WOULD LIKE TO HEAR FROM YOU IF YOU HAVE
Fluent speaking and written communication skills in Norwegian and have great communication skills in English as well
Previous experience in customer service
The ability to learn fast and adapt to the fast-paced startup environment
Detail-oriented personality while being able to prioritize your tasks in a fast-paced environment
A passion for working in a team environment but also the ability to work on projects independently and a self-starter attitude
WHAT WE OFFER
A unique opportunity to join our enthusiastic team in one of the fastest-growing scale-ups in Europe
Chance to make an impact on creating a more sustainable future by making refurbished mainstream
We’re growing fast - so you’ll get to become an expert in start-up scaling!
Endless optimism, highest standards, customer focus, and connect - our core values mirrored in all our actions
Learning, development, and career opportunities of a growth company
Brand new office in Helsinki, Ruoholahti with good commute possibilities
Does this sound like an exciting opportunity you don’t want to miss? If yes, we would love to hear from you! 🚀
Please note that we are contacting candidates continuously, so do not hesitate to apply as soon as possible. The position will be filled as soon as we find the right match. Please note that we don’t accept job applications via email.
Location: Helsinki, Ruoholahti (Itämerenkatu 3 A)
Start date: According to the agreement
Job type: Permanent and full-time
Schedule: Monday to Friday 9-17
Swappie is a high growth technology company based in Helsinki, Finland, building an end-to-end marketplace for refurbished smartphones. We’re currently in hyper growth mode and expanding our operations across Europe, bringing the circular smartphone economy to the masses. We want to change the way people think about refurbished smartphones and promote a more sustainable alternative.
Since launching in Finland 2016, we have grown extremely fast and have raised funding from some of the most prestigious investors in Finland, for example Lifeline Ventures (early investor of mobile gaming giant Supercell) and Reaktor Ventures. Currently we are launched in 11 countries and our plan is to expand to 18 countries by 2023. Our team has doubled in size to over 850 employees during the past year and our plan is to still keep growing.
Swappie has also won numerous international business awards, including Growth Builder of the Year 2020, the Finnish Innovation Fund’s award for contribution to the circular economy and appearing on Wired’s list of hottest startups in Helsinki.
Sounds like the place for you? Join us! 🚀
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Want to be a partner? Look no further.
We want to take you from good to great.