Do you want to be part of an exciting growth journey, in an international company, while you study?

Here is your opportunity to be part of our unique journey in revolutionising workforce management across Europe. Our software solution makes workforce management easier and more transparent for employers and employees. You will work with professionals in different industries –primarily the retail and hospitality segments in Germany – who are ready to optimise their operations, with your guidance. 

We are on an exciting and adventurous journey with growth in our international Customer Experience team, currently consisting of 10 people. Our team has a strong sense of urgency, a focus on knowledge sharing, and a passion for problem-solving and helping our customers. We want our customers to succeed!

In this role, you will learn to be an important asset in our support to our German customers and drive trustworthy customer support through patience and high professionalism.  

Our Customer Support team embodies all of tamigo’s values and strives to deliver an exceptional experience using tamigo’s solution while ensuring the process is personable. We react and adjust quickly to changing conditions. Working with our customers requires us to be confident, organized and quality-focused. 

Some of your tasks will be to:

• Help our customers solve their challenges by providing detailed product support through various channels in German

• Actively assist our customers to become better tamigo users 

• Become an internal product expert as you progress your career with us

• Participate in internal optimisation initiatives 

• Aid us in translating and supporting our self-service content and new product functionality in German 

• Cross collaborate with implementation and sales where relevant (e.g. customer training, product demo or pre-sales activities)

This is what it requires:

• You speak and write on a native level in German and English on a professional level 

• An interest in CX 

• Empathic communication and listening skills

• An interest in working with technical products

• Currently enrolled in a relevant university, preferably at the end of your Bachelor’s degree or the beginning of your Master’s degree

• Able to work 15 hours a week, divided into two days preferably

Please note that you must have an EU work permit and a clean criminal record to be considered for the position.  

We look forward to receiving your application, consisting of a detailed CV and a motivational cover letter in English, before Monday 5 July. Apply now, as we will be interviewing on an ongoing basis.  

If you are interested in getting familiar with our solution to better relay what attracts you to our team, we recommend you book a free trial while applying. Just write ‘candidate’ as the company name when you book the trial. We are always curious about why you find tamigo interesting and what you think of our solution. 

About us:

Since 2006, tamigo has been a vital business partner for medium-sized companies and international enterprises – mainly within retail and hospitality. Together with our customers, we revolutionise Workforce Management through smart processes, new insights, and unique alignment to improve future performance. Our solution helps companies get ahead by optimising operations and staff management, increasing sales, reducing labour costs, automating workflows, and empowering their employees through effective communication. 

We offer an attractive career in a fast-growing & international SaaS organisation. Our culture is inclusive and informal, yet highly professional. With headquarters in Copenhagen, we have an international DNA and offices in 9 countries serving customers across all of Europe. Our company language is English. We see borders as opportunities, not obstacles. 

tamigo is an equal opportunity employer devoted to creating and maintaining an inclusive environment empowering every employee to do their best. Therefore, we urge anyone, regardless of age, gender identity, sexual orientation, ethnicity, religion, disability – or any other identity - to apply for any role you find interesting.