Superb is on a mission to change the way restaurants work. Introducing Guest Experience Management: A new way of managing a restaurant while providing every guest with a personalised experience. Superb’s suite of tools allow our customers to collect insights and data, empowering the new generation of restaurateurs in 100+ cities worldwide. 

A remote first workplace, Superb understands no two employees are the same. We support a flexible work environment and encourage a healthy work/life balance. Our small but growing team is located around the world, and is made up of 10+ nationalities. We pride ourselves on being an international workplace, though we are far in distance we are close in purpose, that being to provide a world class product delivered by a happy and unified team. 

Together we believe #experiencematters.

The Job

We are looking for an experienced UX researcher to join our team. You will be responsible for helping define and drive the future of our products as a part of a cross functional team that consists of engineers, a designer, a PM, QA’s and a Data analyst working on either a Web or Mobile product. In your role as a UX researcher you will help reveal what our users need from our products, helping the team better understand what would make a user’s experience more intuitive, accessible, and seamless. As one of the first UX researchers, you’ll have the opportunity to help shape the UX research processes at Superb.

What you will be doing

• Conduct and evaluate primary and secondary, quantitative and qualitative user research.

• Perform market and ethnographic research.

• Work closely with cross-functional teams to identify and evaluate research topics.

• Plan and implement user research strategies and methodologies.

• Advocate research findings to diverse audiences through written and oral presentations.

• Perform usability studies with consumers.

• Use a diverse set of UX research tools.

What you’ll bring to the team

• You have extensive experience in UX research.

• Experience working in an agile or scrum environment on a web or mobile product.

• Desire to work in a rapidly growing start up environment.

• Comfortable working in a remote-first workplace.

• Ability to quickly and effectively share research results.

• Ability to perform all research-related tasks including research, planning, evaluating, and iteration.

• Ability to formulate specific, answerable, and practical questions.

• Ability to collaborate effectively in a cross functional team .

• Experience with remote testing tools.

• A strong desire for creative problem-solving with a positive attitude.