Head Of Customer Success

Salary Competitive
Equity To be negotiated

90% of new hires make the decision to stay with their new employer within the first six months on the job, and 45 % of them resign within the first year. 58 % are more likely to stay for more than three years when they experienced great Onboarding. 93% are very excited upon signing their contract.


We are looking for a new friend and the Head of Customer Success in introDus. You will build our Customer Success department, implement the strategy to position introDus at the top of the HR Tech industry.

You will take part in building a powerful narrative about the problem we solve and define the new standard for being the top user-centric company.


Responsibilities for Head of Customer Success.

  • Build up the Customer Success Department.

  • Establish clear retention goals and process milestones for the clients and employees to work toward.

  • Assist customers as needed with setting up and navigating programs or software associated with a product or service.

  • Experience workinSeek to promote the value of the product, upsell services and products, and promoting value through customer experiences.

  • Assist in creating training courses and educational materials for other members of the department.

  • Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.

  • Promote an energetic fan base for our products and locate brand ambassadors to share the product's benefit and value.

  • Maintain a detailed understanding of our products and services, assist customers with questions and suggest the best products for their needs.

  • Optimize existing processes within the company and actively enhance all Customer Success initiatives.

Qualifications for Customer Success Manager

  • 3-5 years of experience in customer service or customer success position is strongly preferred.

  • 2-4 years of experience in SaaS is strongly preferred.

  • Experience working with brand image and promoting value through customer experiences.

  • Exceptional ability to communicate and foster positive business relationships.

  • Technical skills are required as they relate to the use of the product.

  • Accountability and personal organization skills are essential.

  • Experience in managing a diverse group and training a department according to company standards.

  • Ability to establish milestones and keep all team members on task.

  • Experienced in analyzing and optimizing the existing processes in the Customer Success department.

  • Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.


You are

  • You have a lot of energy and an irrepressible desire to bring people along with you.

  • You are creative and like to try new approaches.

  • You are a nice person

  • You are a team player

  • You want to be the absolute best

  • We don´t care about your impressive diploma from the business school, we care about you as a person.


    You will get

    • A vibrant working environment with highly committed colleagues!

    • An opportunity to be part of a growing startup!

    • An opportunity to set your mark on something extremely existing!

    • +12 new friends that love life, believe in people, and respect that we also need to have time for other things than work.

    • A company that doesn´t believe in fixed working hours.


For more information or questions please contact us at anders@introdus.dk or phone number +4531116633

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

See all 15 benefits

Working at
Introdus

In Denmark alone, 800,000 people changed jobs in 2019. Of these, 1 out of 4 quit their new job within the first year. A failed hire comes with an average total cost of DKK 200,000 to 1.500,000.  Wouldn’t it be amazing if there was a tool, that made employees perform better and faster, reaching their hiring objectives early and staying longer with the organization?   We present to you: Introdus the Pre & Onboarding platform – the tool to make this happen, easy and cost effectively. It's Easy!  At Introdus, we believe that there is a better way to do Pre & Onboarding. A more simple, intuitive and successful way - for HR, the company and the new employee. Through various years, where we experienced unsuccessful Pre & Onboarding (if any), we concluded that the industry needed a tool which could improve the employee's Pre & Onboarding experience while being easy to implement and create. The result? A platform so simple, elegant and intuitive that new employees feel prepared, informed and as an integrated part of the organisation from the day they sign their contract. We are obsessively passionate about introdus, and our mission is to put the people, the employees, at the centre of pre- and onboarding by reaching them anytime, anywhere. Thereby, we create a simple, user-friendly and highly intuitive employee journey. Our platform has already won the trust of both national and international companies which, through successful Pre & Onboarding, have increased e.g. higher profitability and productivity. We have 4 important company values: - Personal (Our team members will be given the space to be the best they can be.) - Perfection (100% attention and ownership from idea to execution) - Present (Simplicity always beats overengineering)   - Precision (We consider it an honor to be early) We like to challenge the status quo & having a F****** party will we do it :)

Read more about Introdus

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