90% of new hires make the decision to stay with their new employer within the first six months on the job, and 45 % of them resign within the first year. 58 % are more likely to stay for more than three years when they experienced great Onboarding. 93% are very excited upon signing their contract.
We are looking for a new friend and the Head of Customer Success in introDus. You will build our Customer Success department, implement the strategy to position introDus at the top of the HR Tech industry.
You will take part in building a powerful narrative about the problem we solve and define the new standard for being the top user-centric company.
Build up the Customer Success Department.
Establish clear retention goals and process milestones for the clients and employees to work toward.
Assist customers as needed with setting up and navigating programs or software associated with a product or service.
Experience workinSeek to promote the value of the product, upsell services and products, and promoting value through customer experiences.
Assist in creating training courses and educational materials for other members of the department.
Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
Promote an energetic fan base for our products and locate brand ambassadors to share the product's benefit and value.
Maintain a detailed understanding of our products and services, assist customers with questions and suggest the best products for their needs.
Optimize existing processes within the company and actively enhance all Customer Success initiatives.
3-5 years of experience in customer service or customer success position is strongly preferred.
2-4 years of experience in SaaS is strongly preferred.
Experience working with brand image and promoting value through customer experiences.
Exceptional ability to communicate and foster positive business relationships.
Technical skills are required as they relate to the use of the product.
Accountability and personal organization skills are essential.
Experience in managing a diverse group and training a department according to company standards.
Ability to establish milestones and keep all team members on task.
Experienced in analyzing and optimizing the existing processes in the Customer Success department.
Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
You have a lot of energy and an irrepressible desire to bring people along with you.
You are creative and like to try new approaches.
You are a nice person
You are a team player
You want to be the absolute best
We don´t care about your impressive diploma from the business school, we care about you as a person.
A vibrant working environment with highly committed colleagues!
An opportunity to be part of a growing startup!
An opportunity to set your mark on something extremely existing!
+12 new friends that love life, believe in people, and respect that we also need to have time for other things than work.
A company that doesn´t believe in fixed working hours.
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.