Technical Supporter

Salary Competitive

WHO WE ARE  

Based in Copenhagen in our office in Søborg, AltaPay is a fintech company that offers the best omni-channel payment solution dedicated to helping merchants, partners and consumers to make and receive payments. Our omni-channel payment solution allows retailers to automate reporting and financial reconciliation. We also manage PCI-DSS compliance as well as creating a seamless and engaging customer experience. We operate across 22 European countries and our customer base is growing, which means there are multiple exciting projects in the pipeline.  


AltaPay seeks a Technical Supporter for our Customer Support Team

If you are interested in IT and dream of becoming part of a multicultural atmosphere surrounded by dedicated employees, this is your chance to become part of our team.


WHAT YOU WILL ENJOY DOING

As Technical Supporter you will become a product and payments expert, viewed by our customers as a trusted partner where they can reliably get quick and correct information. You will work cross-functionally with AltaPay’s Sales, Boarding and Product Development teams to provide merchants with quick solutions, troubleshooting account issues, and building internal processes that scale. 

The job involves:

  • Ensuring merchants are correctly onboarded onto AltaPay’s payments gateway;

  • Supporting the merchants with daily technical issues such as faulty transactions, discrepancies between reports and integration issues with AltaPay's platform;

  • Continuous stakeholder management, as well as the ability to proactively take responsibility for following up on potential issues and driving your tasks;

  • Proactively ensuring our merchants are provided with timely and relevant information on potential technical changes or issues that may affect their business;

  • Logging relevant process documentation in Confluence.


WHO YOU ARE

We expect that you have:

  • An IT technical background and the ability to read and understand technical documentation;

  • Flair for understanding complicated technical systems and concepts;

  • Ability and desire to participate on presales calls from a technical standpoint and to conduct technical support meetings with our client’s development team;

  • Experience with customer service and support;

  • Knowledge of eCommerce platforms and the technical implementation of online payments;

  • You have experience with Zendesk and are able to configure it;

  • Understanding of how to work with APIs and ability to integrate them onto a website;

  • Experience with Postman or Insomnia and CURL;

  • Experience with programming and knowledge of Linux, PHP and/or SQL;

  • Experience with POS will be an advantage;

  • Excellent Danish skills (both written and oral);

  • Good English skills (both written and oral).


WHAT MAKES YOU GREAT

  • You are a service mind and strong communicator;

  • You have the talent to operate as a link between different departments;

  • You are outgoing and have a friendly personality;

  • You have a personal drive to increase the standard of support and provide a high level of customer service;

  • You may have experience from a similar position as a Technical Supporter / IT supporter.


WHAT WE OFFER

  • A challenging and exciting role in a leading company that develops a unique e-commerce product;

  • A strong company culture with a relaxed atmosphere;

  • Ambitious, dedicated and happy colleagues who have fun together and help each other whenever needed;

  • An induction where you will be well informed of our business strategy, the specific nature of our business and the wider working environment

  • An attractive remuneration packages that ensure our employees are rewarded for their results and performance.


Our position as a leading Omni-channel payments provider is based on innovative products and services, and AltaPay offers its employees continuous professional development, freedom with responsibility, a good work-life-balance, free massage, access to a great fitness center, fun company parties a couple of times a year, a good and healthy canteen and other really neat stuff!


MEET THE TEAM

We are a diverse group of multinationals speaking over 11 languages with a passion for providing clients with the best omni-channel payment solution on the planet. We are hard working professionals that ensure we get the right balance of work and play. If you spend all that time at work, it needs to be fun. As for dress code, it is casual unless required differently by one of our social events. We don’t just accept difference, we celebrate it, we support it, and we thrive on it for the benefit of our employees, products, and customers. We are an equal opportunity workplace and do not discriminate based upon race, religion, color, national origin or gender.


HOW TO APPLY 

Our company is growing fast, so come and join us on our journey, it'll be fun. At least let us hear from you and see what happens. 

For more information or questions please contact us at tinaf@altapay.com or phone number +4551721012

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

See all 17 benefits

Working at
AltaPay

Based in Copenhagen in our office in Søborg, AltaPay is an international payment solutions company that offers the best omni-channel payment solution dedicated to helping merchants, partners and consumers to make and receive payments. We operate across 22 European countries and our customer base is growing, which means there are multiple exciting projects in the pipeline. AltaPay offer end-to-end solutions with payment acceptance, issuing, omni-channel gateway and point of sales services, and our unique approach to automation, gives our clients full visibility over their transactions, plus fully reconciled settlement and cost information. We also provide freedom over how data is grouped and formatted and support many leading ERP systems. This saves time by removing the need for manual intervention. We provide a single connection to receive payments across e-commerce, in-store and mobile. The omni-channel payment solution simplifies payment processing and helps merchants expand internationally, consolidate service providers, add or merge sales channels, and implement true omni-channel experiences. It is our mission to make payments less complicated. At AltaPay we are a diverse group of multinationals speaking over 12 languages with a passion for providing clients with the best omni-channel payment solution on the planet. We are hard working professionals that ensure we get the right balance of work and play. If you spend all that time at work, it needs to be fun. As for dress code, it is casual unless required differently by one of our social events. We don’t just accept all aspects of diversity, we celebrate it, we support it, and we thrive on it for the benefit of our employees, products, and customers. We are an equal opportunity workplace and do not discriminate based upon sexual orientation, race, religion, colour, national origin or gender.

Read more about AltaPay

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