Fresh.Land is a fast-growing foodtech scale-up that allows consumers to buy directly from farmers, bypassing up to 5 middlemen. We developed a pioneering digital platform that shortens and digitizes the food supply chain. Our aim is to make Fresh.Land an integral part of our daily lives — allow consumers to make climate-smart choices and order fresh, natural produce directly from trees and fields.
As part of the customer success team, it is in your DNA to find solutions and provide our customers with best-in-class service. Currently, we are looking for a new colleague and customer ambassador to our office in Copenhagen, to help support our Swedish customers in a booming market space.
Provide excellent customer service on all platforms: Phone, e-mail, chat and SoMe
Communicate product information such as flavor, texture, fragrance, and seasonality
Give inspiration on storage and use of our fruit and vegetables
Professional handling of claims
Contact with our logistic partners on delivery days
Fulfill customer orders and follow-up lists
Outbound calls on product/service surveys and product information
You have a natural interest in food and fresh produce – and you are not afraid to blind test new products with the rest of us :)
You thrive in a dynamic environment with responsibility, new challenges, and tasks
You are a native Swedish speaking person and you communicate naturally with customers on the phone and in writing
You navigate easily the difficult discipline of SoMe
You are proactive and good to find solutions
You are a team player and want to learn
You want to be part of a start-up company with excellent prospects for growth
At the minimum, you hold a high school diploma
It is an advantage - but not a must - that you are also fluent in Danish
We promote an open work environment with good opportunities for you to impact the way we do and develop our business. Nothing is set in stone and we embrace a culture that challenges the status quo and seeks new ways of doing things. We are effective and focused when busy and we value working together in providing our customers the best service in all scenarios.
It is a part-time position; 25-30 hours/week - and our opening hours are Monday - Sunday 9-20.
If this sounds like the perfect job for you, then upload a single pdf file with your resume and cover letter incl. a photo here at The Hub. We screen candidates and arrange interviews on an ongoing basis so do not hesitate to apply.
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Your local office is your anchor point, thus, we placed it centrally at your convenience.
We want to take you from good to great.