Galiot's customer base is expected to increase exponentially and we are on the verge of becoming Sweden’s most expansive IoT company. Therefore, we are now looking for a new full-time team member that is unafraid of jumping straight into business operations and who wants to play an important role in our continued journey.
As a customer service representative of Galiot you will be responsible for developing customer relationships that promote retention and loyalty. You will interact closely with our customers to ensure they are satisfied with the service they receive and improve upon identified areas of development.
Daily tasks can include
Maintain our client database in Hubspot
Keep track of the online status of hotspots and contact the clients in case of issues
Communicate with our clients on phone, email, text messages and Discord
Update and keep track of customer records
Proactively contact clients to help them improve
Export, edit and import client data from different sources
Your role will also include some technical hands on work such as; setting up hotspots, configuring sensors and preparing other equipment.
Daily tasks can include
Configure hotspots to our clients locations using a mobile app
Configure, register and manage sensors
Prepare antennas, cables and mounting brackets for clients
Pack, manage and order shipments
Place orders for sensors, antennas and other equipment
Great people skills
A flexible mindset, who is not afraid to take on initiatives and thrives in ambiguity
The ability to work organised and structured
Excellent communication skills in both Swedish and English
Interest in technology (IoT and Blockchain interest are a plus)
You will become part of a team of tech optimists who are hungry to make a difference in the IoT space. We prioritize team activities and exchange of knowledge, and we practice clear communication, self-leadership and an all hands on deck mentality.
Galiot offers a competitive salary and you'll of course get many other exciting startup perks. This position will be on-site at our office, the well known co-working space Norrsken House in central Stockholm.
Galiot is on a big and bold mission - we want to build a global decentralised IoT network. We deploy gateways in individual’s homes and through companies to provide reliable network coverage all over Sweden. In parallel, we provide services for setting up and using IoT sensors so that everyone can utilise this powerful decentralised network.
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Social gatherings and games; hang out with your colleagues.
Easy access and treehugger friendly workplace.
Want to be a partner? Look no further.
Peckish after lunch? We got your back with soft drinks, treats and fruit.