Player Support Intern

Salary Unpaid

Description

We're SYBO ‒ a mobile game studio in the heart of Copenhagen, striving to craft meaningful experiences that can be enjoyed by everyone. It takes all kinds of talents to bring this vision to life, and right now we’re looking for a Player Support Intern to join our team.

Loveable characters, vibrant environments and finely-tuned gameplay that keeps you coming back - that's what we're about. We live to bring these imaginative worlds to life, by crafting games and experiences that people love to play and engage with.

We’re always looking for new young talent, if you believe you have what it takes here’s your chance to prove yourself.

When joining the Support Team you will be joining an absolute core part of SYBO's business unit; supporting new game launches, providing valuable feedback to our dev teams and ensuring our players around the globe get top-notch support, enhancing their experience and satisfaction. This gives you a tremendous opportunity to gain insights and experience of how a mobile games studio operates. You will become proficient in the mobile ecosystem and have a lot of fun along the way.


As a Player Support Intern you will:

  • Ongoing correspondence with our player base, across multiple live games and channels

  • Manage daily communication with our external partners

  • Optimise and enhance our platforms and player communications

  • Come up with new creative ideas to improve the way we service our players

  • Monitor the competition and new emerging trends and tools

  • Support the Player Experience team with detailed reporting

Requirements

We would like you to have the following:

  • Proactive and eager to learn

  • Positive, upbeat, and professional attitude with players and co-workers

  • Strong Communication skills

  • Superior attention to detail

  • Native or fluent in English

  • Excellent written and verbal communication skills


Bonus Points if you have…

  • Previous customer service experience

  • Knowledge of mobile apps and games

  • Social Media expertise

  • Additional languages (spoken and written)

Benefits

We offer a highly ambitious and fun workplace with colleagues doing daily high fives! It's important for us that everybody is heard - so our culture is very informal and creative.

What we can brag about:

  • The best office location in Copenhagen

  • A chance to do the work of your life

  • An informal and creative culture where everybody is heard


We also have...

  • Health insurance for every employee

  • A pension plan

  • A balanced lunch buffet

  • Currently 22+ nationalities

  • And a lot of fun - also when working


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Perks and benefits

This job comes with several perks and benefits

Skill development
Skill development

We want to take you from good to great.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

See all 15 benefits

Working at
Sybo Games

Sybo Games is a brand and innovation house that turns ideas into captivating and clear-cut games and spin-offs for mobile devices. They are most famous for their global game hit Subway Surfers. Working with a flat structure, every individual at Sybo Games is an expert within their domain. Every production method is kept agile: fail fast and then make things function. Because of regular team meetings, working hours are mandatory between 10-16, but you can come earlier or stay later within the controlled flexibility of the schedule. Sybo Games have monthly Friday bars and movie nights where they feature both awarded and more unorthodox B-films. The social scene is extensive and besides the obvious interest in gaming it also offers Artistic Nights with a creative focus as well as a running club.

Read more about Sybo Games

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