Customer Centricity Consultant

Salary Competitive

Customer Centricity Consultant

Build relationships. Solve problems. Innovate together.

 

Your mission & role

 

As a Customer Centricity Consultant, you will guide & empower our most valuable corporate clients on their journey to becoming truly customer centric. You will need to challenge their perspectives & ways of working, and advise them on involving customers, on both a strategic and tactical level. You will assist them by mastering UserTribe’s industry-defining customer experience platform, enabling clients to achieve their increasingly ambitious customer centricity objectives. You will be responsible for nurturing & expanding our relationships with the largest enterprises or consulting powerhouses in the world including Maersk, Novozymes, LEGO, Mastercard, Barclays, McKinsey, BCG & many more.

 

Your responsibilities

 

-     Have full ownership of sales & success activities and client relationships with existing customers

-     Develop strategic plans for your accounts to identify & execute on new expansion opportunities

-     Organize & take client meetings to identify needs, guide them towards right UserTribe solutions

-     Challenge & advise senior clients/decision-makers in their customer centricity efforts/initiatives

-     Assist clients in defining/scoping projects for them to involve customers thru UserTribe platform

-     Be ‘super user’ of UserTribe platform and our service suite to better serve our enterprise clients

-     Work closely with other members of our sales & delivery team on individual client engagements

 

What you need to bring

 

  • You are comfortable taking on the responsibilities outlined above, based on previous experience

  • You have subject matter expertise in customer research

  • You master a sales process (prospecting to close to post-sale) and have a track record to prove it

  • You understand how large enterprises work and know to manage accounts in such environment

  • You are motivated by building client relationships to identify needs and advise them on solutions

  • You are structured, able to break down a complex problem and identity the right way to solve it

  • You have a go-do and learning by doing attitude, motivated also by building up your area

 

What we offer

  • A culture of hard work and intellectual curiosity. We take pride in hiring the best people and learning from our clients. You’ll get to work with some of the largest companies in the world

  • Join a scale up company with ambitions to become a global leader: where we build together

  • Competitive compensation plans with a performance bonus scheme and a pension included

  • Autonomy and a lot of responsibility for you to grow yourself through company ambitions

For more information or questions please contact us at ja@usertribe.com

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

Healthcare insurance
Healthcare insurance

Break a leg! Seriously, we got you covered in our company healthcare plan.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

See all 9 benefits

Working at
UserTribe

We make the world more customer centric We give anyone the opportunity to engage with, be empowered by and make impactful business decisions from human insights. These human insights help you to empathize with and understand the needs of as well as experiences from the customers perspective. By this UserTribe enables you to create better product, marketing and digital experiences, shortens time to market and empowers your company to be truly customer centric.

Read more about UserTribe

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