The Hub | Customer Support Specialist

This job is no longer active

Customer Support Specialist

Salary Competitive

At Monta, we are developing the charging solution of the future for electric vehicles!

Do you enjoy helping people and do you have experience providing best-in-class customer support?

Do you have a sharp overview, technical understanding, and a voice that can make people smile through our support-chat?

A bit about you

As a person, you are good at taking on a task and following it to the door. You like having to reach out to different parts of the organization to be able to provide the best service to the users - and from experience, you know exactly what it takes for you to deliver a sublime service. You know how a smartphone works and maybe you are already used to helping people find head and tail in theirs.

If you had to describe yourself, in addition to using words like nice and funny, you would also say fast learner and curious.

The role and tasks

In the position of Customer Support Specialist, you will be a key element in our Customer Success team. Our Support team is our voice to the outside world, and it is, therefore, crucial that you want to help and meet people with profits and a smile. Users are always 100% in focus and it is important to us that they get a super experience when they contact us. This is where you come into the picture because you have to help create it.

Your primary tasks will therefore consist of, among other things:

Answer chats from Montas users every day
Answer good questions about our products from our wonderful users
Take part in expanding our knowledge base
If you have skills to write guides, or edit video guides, creating content to assist our daily work

Your profile

You have experience from a similar position and in providing world-class customer service.

You can speak English fluently both verbally and written and are used to answering inquiries.

You thrive at a high pace and are motivated by the fact that we place the train tracks while we ride on them.

What’s in it for you?

You will make your mark on the digital charging solution of the future for electric vehicle owners, and your daily walk will be at our office in the middle of Copenhagen.

Due to Corona, we would like as much as 50% of your work to take place from home.

During your work at Monta, you will get your hands on many different things, and we are constantly testing new technologies that push the limits of what you can expect as an electric motorist.

Professional sparring with brilliant colleagues and good development opportunities.

You become part of an entrepreneurial company that oozes drive, has a great team spirit, and an ambitious growth strategy.

At Monta, we focus on following up on the things we do, so we are constantly learning individually and as a team.

We have a delicious canteen scheme, snacks to die for, as well as Friday bars, gaming nights, a bike club, and much more.

We love diversity and everything that makes us different - that is also what makes us awesome!

Are you going to join the team?

For more information or questions please contact us at ap@monta.app or phone number +45 20983806

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Equity package

Want to be a partner? Look no further.

Maternity / paternity leave

Kids are the future, go spend time with them.

New tech gear

Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Work life balance

Carve out time for your kids, friends and personal cider projects.

See all 22 benefits

Working at
Monta

See company profile

Monta is the operating platform powering the EV charging ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution. We believe that accelerating and democratising the adoption of EV technology is key to building a better future. Monta’s mission is to provide the best technology solutions for the entire EV charging cycle. At our core, we provide access, innovation, and reliability to the mobility transformation. We're here to make the transition to electric mobility as seamless and exciting as possible. With a single integrated software built to EV better. Founded in 2020 our team has been growing fast and are now more than 200 employees with 47 different nationalities. Our HQ is based in Copenhagen, and we have offices in Oslo, Berlin, Paris, London and just opened Barcelona. Our culture is based on trust, transparency, and respect, where everyone contributes to making Monta what it is. You don't have to work 9-17, we trust our people to know how they work best. We empower each team to choose how and when they work. Inclusion is also a big part of our culture, and we make sure that everybody feels welcome, heard and able to bring all of who they are to work. We take it upon ourselves to protect this space that has allowed us to get this far. Monta is dedicated to encouraging a supportive, diverse and inclusive culture amongst all Monteers as they are fundamental to our values as a company. One of the best things about Monta is our people. Right from the get-go you will feel how inclusive, diverse, sociable and friendly our team is. We go to the office as much as possible, not because we have to, but because we enjoy each other's company - even outside work hours we hang out together. We have lots of different clubs you can join, there's a chess club, a ski club, (there's a slack channel for every little interest we can bond over). Everyone is very passionate about what we do and invested in the product and their role. We are a team of innovators, experts, and “bar-setters” in our fields. We believe that we can create the path needed to sustainably scale the industry towards the future. We're biased toward action, so we're always looking for ways to improve and make things work for many, not just few. We don't just want to be good at what we do—we want to be the best at it. Better results, better technology, better systems, better together. The combination of all this, and the feeling that we are contributing something great to the world, gives everyone a strong sense of belonging and makes our employees and customers want to work with us - it helps our company thrive. Everyone here is proud to be a 'Monteer'. If you’d like to work in a green, tech-driven company and are passionate about innovation, we might be the right fit! We've got an incredible team, and hope to find more peers who can help us push things even further.