Do you speak fluent Danish, have a passion for high quality customer service and want to work in one of the fastest growing startups in Europe? Swappie is building a marketplace for refurbished smartphones bringing the circular smartphone economy to the masses and enabling everyone to consume electronics more sustainably. We’re now looking for a Danish speaking customer success specialist to join our team at our Helsinki office. We've been operating in Denmark for almost a year now, and as the market grows bigger, we need more talent to our Customer Success team to help us grow further.
In this role your tasks would include customer service via chats and phone and developing our customer service experience further with your effort. This is a unique opportunity to develop our customer experience in Denmark. So, be ready for constant change and improvement!
Answer customer tickets via phone, chat and other platforms
Partner with our production team to troubleshoot Denmark-specific cases, escalating issues when necessary
Interface with our product and engineering team, reporting bugs and ensuring that customers have a clear way to navigate across our website
Comment on Denmark-specific texts, identifying areas for improvement
Great speaking and written communication skills in Danish and have great communication skills in English as well
The ability to learn fast and adapt to fast paced startup environment
Detail-oriented personality while being able to prioritise your tasks in a fast-paced environment
A passion for working in a team environment but also ability to work on projects independently and a self-starter attitude
Previous experience in Danish-speaking customer service is seen as a plus!
A unique opportunity to join our enthusiastic team in one of the fastest growing scale-ups in Europe
Chance to make an impact on creating a more sustainable future by making refurbished mainstream
We’re growing fast - so you’ll get to become an expert in start-up scaling!
Endless optimism, highest standards, customer focus and connect - our core values mirrored in all our actions
Learning, development and career opportunities of a growth company
Brand new office in Helsinki, Ruoholahti with good commute possibilities
Healthcare, lunch and gym benefits, phone discounts, and much more!
Does this sound like an exciting opportunity you don’t want to miss? If yes, we would love to hear from you! 🚀
Please note that we are contacting candidates continuously, so do not hesitate to apply as soon as possible.
Location: Helsinki, Ruoholahti (Itämerenkatu 3 A)
Start date: As soon as possible
Job type: Permanent, full-time
Schedule: Monday to Friday 9-17
Swappie is a high growth technology company based in Helsinki, Finland, building an end-to-end marketplace for refurbished smartphones. We’re currently in hyper growth mode and expanding our operations across Europe, bringing the circular smartphone economy to the masses. We want to change the way people think about refurbished smartphones and promote a more sustainable alternative.
Since launching in Finland 2016, we have grown extremely fast and have raised funding from some of the most prestigious investors in Finland, for example Lifeline Ventures (early investor of mobile gaming giant Supercell) and Reaktor Ventures. Currently we are launched in 11 countries and our plan is to expand to 18 countries by 2023. Our team has grown to over 500 employees and our plan is to double in headcount again in 2021.
Swappie has also won numerous international business awards, including Growth Builder of the Year 2020, the Finnish Innovation Fund’s award for contribution to the circular economy and appearing on Wired’s list of hottest startups in Helsinki.
Sounds like the place for you? Join us! 🚀
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Want to be a partner? Look no further.
We want to take you from good to great.