Do you want to lead our launch in Switzerland and make us the winning mobility sharing solution in the Swiss market with potential to grow your career as we expand? GoMore today help more than 2.6 million users share transportation in Denmark, Sweden, Spain, and Finland and are making Switzerland our fifth market.
We are providing a platform for car owners to share their vehicles easily and safely with others in their neighborhoods. In this way we can reduce the number of cars on our street to improve our climate footprint and generate space for other uses in congested cities.
You will be team member number one in our new Swiss business and be responsible for our launch as well as building the team as we progress. You will report to the Chief Commercial Officer but also work closely with our Head of Customer Experience and Customer Care Manager in Denmark to incorporate our culture, brand, and way of working.
Primary Tasks
Customers care: Handle all inbound and outbound contact from new and prospective users in the market
Sales: Drive new users towards the platform based on email, SMS and phone campaigns and continuously prioritize and optimize campaigns
Market understanding: Be the main driver of pushing our understanding of the customers needs from existing and prospective users in Switzerland
Administration and management: Handle all tools, processes, and ad-hoc tasks related to running and growing the Swiss market
Communication and marketing: Produce written content for newsletters, digital marketing as well as running local PR
Manage local partners: Manage relationships with our insurance, leasing, Keyless, and marketing partners in Switzerland
Primary Tasks before Launch (2-3 months)
Translate our site: Prepare our site to the Swiss market and through that learn our product and how it works in detail
Set up tools needed to launch: Set up systems, tools, and processes for the Swiss market
Build marketing campaign: Build together with our marketing team a strong launch plan
Relationship building: Get introduced to your new colleagues as well as main partners in Switzerland (Insurance and leasing partners you will be working closely with)
Requirements
Strong customer care skills and an innate wish to give the best possible customers care
Ability to communicate clearly to users as well as internally to other teams
Ability to take operational decisions based on analysis
Ability to grow together with the business and increase in seniority as we grow the Swiss market, including team management
Native German speaker
French language skills are an advantage
Strong verbal and written English skills
At least a BA/BSc with excellent academic results
The position will be based in Copenhagen, but with the ambition of relocating the team to Switzerland within 12-18 months.
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.