Customer Support Hero (DK/NO)

Salary Competitive

Penneo is a fast-growing SaaS company born in Copenhagen, Denmark. We successfully serve customers in industries like accounting, legal and finance, enabling them to manage and automate their business critical processes and documents in a compliant, secure and effortless way. 

Following a successful IPO in June of 2020 we are now, more than ever, in a position to execute on our vision for European expansion. We are not simply looking for new employees, we are looking to form new long-term relationships with people that can resonate with our culture and values.

With us, future potential will always matter as much as past successes. We look for personality, screen for drive and hire for talent.

 

ROLE Customer Support Hero

TEAM Customer Support

LOCATION Copenhagen

START DATE As soon as possible



How will you spend your time at Penneo?

In the Customer Support team it all boils down to keeping our clients happy and satisfied with the solutions we offer. Being service-minded and having a proactive approach to solving problems on the go is key to succeeding in this role. 

Our solution caters primarily to companies in the audit and accounting industry and we'll teach you to understand their needs and challenges while turning you into a true champion of SaaS support!

More specifically this translates into the tasks below:

  • Helping clients and end-users with Penneo through email tickets

  • Creating help center articles

  • Onboarding new clients both online and on location

  • Bug reporting

  • Maintaining a good relationship with clients and keeping them happy

We plan to add phone support to our list of services in the months to come and you should be open to offer your help in this regard too.

 

What makes you  a great match for this role?

  • Interaction with people gives you energy and you enjoy being the person to help someone else overcome their obstacles

  • You have a technical mindset and are not afraid to investigate issues that you haven’t seen before

  • You are curious about how technical products work, enjoy solving complex problems and love taking on new challenges

  • You are fluent in Danish/Norwegian as well as in English. If you are fluent in German, French, Dutch or Finnish it's a huge plus!


Who will be on your team? 

You will become part of a customer support team in transformation. We continue to enter into new markets and with growth comes change, and with change comes opportunity. 

We're a mix of old-school Penneos and talented newcomers on a journey to create a world-class support team. Enjoying life while getting the work done is important to us and we hope you feel the same.


Why should you apply for this role?

If you are not already convinced to learn more about the position by the above, then this might not be the right match for you, but we do have a few more benefits up our sleeves:

  • An open and informal workplace culture, where all team members respect one another and assume responsibility and accountability for their work, while also having fun!

  • Lots of responsibility and opportunities to learn and develop your career.

  • Yearly team camps to exciting beach locations or ski resorts up in the mountains, so that we can charge our batteries and bond as a team.

  • Office location in the city center, close to metro, public transportation and vibrant social life.

  • Catered and delicious lunch every day

  • Private health insurance (we’ve got you covered!).

By now we hope you’re sitting with a smile on your face, ready to apply and partake in the Penneo adventure. However, if you still have unanswered questions please feel free to contact our Recruiter, Frederik Sassi, at +45 22 27 34 36.

Best of success with your application!

For more information or questions please contact us at fsr@penneo.com

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 10 benefits

Working at
Penneo

Who's Penneo? Before telling you who we are and what we do, let us say that the most important asset at Penneo is our PEOPLE. Our workplace culture is open, inclusive, respectful and driven by the mindset that we are all one big family and we should treat each other as such. For that reason, we are not simply looking for new employees, we are looking to form new long-term relationships with people that can resonate with our values. These include vulnerability, responsibility, transparency, alignment, agility, bravery and unity. Penneo strives to make work fun and succeed in our people waking up in the morning and being excited about coming to the office, which is why we want all Penneos to work for a mission, not for a workplace. Our mission is to help businesses manage and automate their digital document and signing workflows in a fast, streamlined and effortless way, while at the same time allow them to be fully compliant and secure, thus tackling today’s compliance and security challenges. In addition, we want to contribute to building a more environmentally friendly world, by making businesses go paperless! Starting back in 2014, Penneo is now a hyper growth SaaS company of 50 colleagues and growing, working with more than 1600 customers in the Nordic Region. Already we work with companies such as Deloitte, KPMG, EY, PwC and our client base is rapidly expanding!

Read more about Penneo

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