PSD 2 payment SCA authentication implementation across Europe hasn't been an easy topic recently, am I right? But then again, it’s an exciting challenge to: A. adjust our operations and B. to also educate our Product teams on that, Prometheus-style 🔥 (Except for the liver part, or except for creating xenomorphs — whichever reference you prefer 😅) If becoming our manager of day to day operational payments processes and the go-to payments person sounds interesting, bear with us!
Doesn’t “Payments Specialist” sound a bit wide? It does because in our case it is! We’re still an organisation of ~250 people so you won’t be put in just a Fraud, Chargebacks, or any other box — with us you get to run and own the whole payments space start to finish. Which is quite an interesting one — Pleo's up and running in 6 markets right now so we need to systematise and productise where possible all of the different exceptions to the normal payments flow. And if you need some support in educating yourself in some of these areas, you’ll have it 🙂
The current team is made of a Payments Analyst and a Payments Specialist — and the latter is transitioning into Product Manager (we’re all about that horizontal mobility and supporting pleoers ambitions) so we’re looking for someone to take over their responsibilities and also be involved in growing the Payment Ops further as we scale.
And who’s that “we”?
Hi, We’re Pleo — a fintech startup of Danish origin helping companies to make their employees feel valued. Specifically by simplifying company spending for all involved.
We think that work will change to be more autonomous and flexible. Pleo is an app that delegates company spending to all employees with credit cards: use your card (virtual or physical), snap a pic of your receipt, and you're done. We take the pain away from employees having to pay out of pocket, and think that if you're going to trust an employee enough to hire them, you might as well trust them enough to spend company money sensibly.
Day-to-day operations to support our engineering & customer success teams: tracking and investigating payments infrastructure issues, resolving card fraud, working through documentation/new rules from Mastercard, Payment Processor, and our other partners
Owning and building key external stakeholder relations with key persons in our partner banks and other related service providers
Keeping the processes running smoothly: owning internal documentation, monitoring our systems
Educating Product teams on the subject matter and helping the teams build payment features
Ensuring that all money related alerts are investigated promptly
Investigating and managing data to analyse payments performance and trends
You can answer any question about payment operations / settlements and messaging
Know your way around EMEA payment and card schema infrastructure (CHAPS, SEPA, Mastercard etc)
Are fluent in different data formats (JSON, ISO20022, XML)
Seem to read ISO20022 documentation during holidays
Are easy to work with and a person they would also enjoy having a coffee with (virtual or not).
Listen to feedback
Care about your peers
Are always curious
Always come up with the most efficient route to do your errands.
You know way too much about everything.
Take on challenges happily.
Probably work in an IT bank or something (moms).
Your own Pleo card (no more out-of-pocket spending)
Flexible working remote options for those onsite (just speak to your team)
Quarterly trips to somewhere for team camps (both company-wide ones and team-specific ones).
Investment in learning & developing (just check with your team for what's reasonable, we don't have set budgets)
Catered lunch in our HQ and London offices when you're here
25 days holidays (annual)
Loads of weird and wonderful niche communities to join in the company
Wild enthusiasm and encouragement from us if you want to host MeetUps, events, etc - we'll help (venue, food, etc)
Working at Pleo means you're working on something very exciting: the future of work. Through fintech we've seen a way to impact how people work; we think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Based on some pretty amazing Series B-round investment, we think we're onto something big.
So, in a nutshell, that's Pleo. Today we are a 250+ team, from over 45 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, or Montreal offices – and quite a few full-time remotes! Being HQ'd out of Copenhagen means we're inspired by sensible things like a good work-life balance. If you don't work in the office with us we'll help you get up the best remote setup possible, and will fly you in once a quarter for team camps.
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.