Student job: Customer service & community management in globally focused start-up

Salary Competitive

At resOS, we are looking for a customer service employee with a good understanding of marketing, sales, and community management. Do you love customer service and sales? Are you creative and have technical flair? Then we need you! 

 

We are looking for a new colleague who is passionate about customer service and communication, but also has the courage to assist our marketing team with various smaller tasks.

 

The job primarily revolves around working directly in assisting our customers in setting up resOS as well as helping them solve various problems in this regard. We expect you to be interested in written customer service (email-based) and we expect you to be fluent in English. In this job, 80% of your time will be spent working on customer service. 

 

resOS is a fast-growing online operating system for restaurants across the globe. You will be making sure we provide the best customer service in the industry, support, and marketing-related tasks, coordination, and ad-hoc tasks. You’ll play an important part in helping resOS grow its customer base and strengthen its online marketing.

 

About resOS 

resOS is built to simplify the way restaurants across the globe handle their daily operations. This includes an intelligent management system that allows the restaurant to easily handle everything that has to do with table reservations, bookings, table planning, and a bunch of other restaurant-related features. resOS also includes a takeaway system and a restaurant webshop. The system’s modern design, simplicity, intelligent features, and affordable prices make resOS the ideal management system for restaurants of all sizes. 

resOS is also the company behind the popular restaurant site and app ‘Eatie’. The app has +100,000 users each month who use the app to find restaurants, look up reviews, and book a table at the best restaurants in Denmark and Sweden.

 

Your role 

We are looking for an enthusiastic candidate who is eager to help resOS towards becoming the number one choice for restaurants all over the world and strengthen its online marketing activities. 

You’ll join a young team of entrepreneurs who built resOS and Eatie from scratch. You will get a lot of skills related to the sales and marketing field and will learn a lot about working in a start-up. You will work closely with 1-2 other students and our founders.

 

Specifically, you will:

  • Provide customer service and support to customers and potential customers

  • Follow and close deals with sales leads

  • Assist in creating content for the website via WordPress and smaller SEO tasks

  • Assist in posting exciting content on our resOS SoMe profiles

  • Report on, and always have an overview of, sales performance

  • Different ad-hoc related tasks.

You can expect to gain experience with:

  • Sales

  • Content creation 

  • Outbound marketing automation

  • Online marketing 

  • WordPress and SEO

  • Problem-solving and fast-paced business development

Requirements:

We are looking for a candidate full of energy and drive combined with a target-driven mentality. Perhaps you are currently working with customer service, sales, and marketing and want to try working with customer-service in a fast-paced start-up environment? 

  • Proficiency in English

  • Currently enrolled in an AP, bachelor, or master’s degree program

  • Excellent communication and multitasking skills

  • Open-minded, positive, and eager to learn and gain a lot of awesome experiences

  • Experience with outbound/inbound sales is considered a plus

  • Experience with online marketing is considered a plus.  

 

The office + perks:

You'll be working either remotely or from our office at 24Labs (www.24labs.dk) in Copenhagen, together with 50+ developers, marketing-people, and startup-geeks working for Twentyfour, WMO, EasyPractice, and a bunch of other companies.

The office provides lunch, coffee, table tennis, padel tennis, football, regular Friday bars, and a great atmosphere.

 

Application

The position is part-time/paid by the hour and we expect you to be able to work a minimum of one hour per day, including weekends. We look forward to receiving your application.

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

See all 7 benefits

Working at
resOS

resOS is a modern and user-friendly platform built to simplify the way restaurants across the globe handle their daily operations to ensure a smooth service. This includes an intelligent management system that allows the restaurant to easily handle reservations, tables, seatings, available times, deposits, no-shows, and much more. At the same time, resOS makes it easier than ever for guests to book a table and follow their reservation. resOS also includes a takeaway system and a restaurant webshop. The restaurant can thereby handle table reservations, orders, and takeaway in one system. Use resOS and be sure to have happy employees and, of course, happy customers!

Read more about resOS