Sorry! The job title might be a little misleading. In the sense of being an assistant. It's a pun taken from the great show "The Office". If you haven't seen it, you should definitely consider it. Back to the job description now:

Do you want to build the most intuitive and accurate FinTech software solution the world has ever seen? Then you’re hired! ...BUT probably not as our new Customer Success Manager. Do you want to join the team that handles customers to the most intuitive and accurate FinTech software solution? Then you’re hired!

Maybe you have heard about Customer Success before. If not, go ahead and Google it. It’s alright, we won’t blame you. Go ahead and Google “SaaS” as well, as you will be working in probably the best Software-as-a-Service company in the world. Probably.

Now that you know what Customer Success is, then you have a pretty good idea of what you will be doing. Something along the lines of onboarding new customers, making sure customers don’t leave us and talking with a lot of happy customers (and if they aren’t happy, then we will make them happy). If you’re still not sure what you will be doing, here is a few bullet points (who doesn’t love bullet points?!)

• Responsibility for your own set of customers, which means onboarding, training, keeping in touch and ensuring they are happy. 

• Guide customers through the Customer Success journey and drive upsale possibilities. 

• Maintain a great level of communication with the customers and deliver excellent customer support when needed. 

• Activation of inactive customers in order to help mitigate churn. 

• Help to improve the current CS processes as they can always be better, which means you will have a real say in the development of this department. 

If you’re thinking “Why would customers be unhappy?” then we are in the same boat as you. Let’s grab an oar each and find out why. Because at Risika, we are all in the same boat. We are all sailing towards the same goal: World domination!

Well not world domination per se, but towards being the leading provider of financial risk management solutions in Europe by 2030. And then world domination!

As many of our current customers are Danish, then you must have a certain level of Danish-speaking and writing sufficiencies. English is also a plus, as many of our colleagues are English speaking. And as we are expanding, English competency is a great asset. This will also make dominating the world a lot easier. 

What are we looking for? 

You. Yes, you. You have read so far, so why not just go ahead and apply already. Otherwise, it would have been a waste of time reading this job post. If you consider yourself a “people-person”, then we are really interested. You would have to travel to Copenhagen, as our neighbour is the King’s Garden. We hope you like champagne as we like to celebrate our victories - every Friday. We also have soft drinks if you don’t drink alcohol. Having a great meme/gif game is a plus, as we tend to use a lot of those. 

Any questions? 

Please contact Kristoffer, our Head of Customer Success for any questions. No questions? Send him an email anyway.

Fun fact: Our Head of Customer Success started in Risika as an intern two years ago.

Please note that this is an unpaid internship.