InovoTech is looking for a Senior Project/Program Manager

Assignment Description:

• Technical launch lead Customer Care and chat

• We are now looking for a skilled, digital project manager who can help us bring our global customer care product (based on Salesforce Service Cloud) as well as our chat solutions to various markets.

• This is done in collaboration with business launch leads, business analysts, Salesforce configurators and local market representatives.

• You will play a critical role in bringing a direct consumer business model alive and you will find outstanding opportunities to develop your skills and grow as a professional. In close collaboration with colleagues in other business units around the world, you and your team create digital innovations that support the direct to consumer business way of selling and services and products. And ultimately – you will contribute to a superior experience for the people who buy and drive our cars.

Main responsibilities:

• Plan and secure all tech related deliveries in various market launch projects according to set scope, time, and resource frame.

• Secure the complete end to end setup for customer care and chat involving Salesforce Service Cloud, our different chat solutions and website, our CRM platform and various data sources.

• Work closely with our regional launch teams consisting of business launch leads and business analysts as well as our Salesforce configurations and product teams.

• Project management activities such as planning, securing resources, handling issues and risks and communication of status to numerous stakeholders

• Work with teams and stakeholders inside and outside the ART to make collaboration, coordination, and communication a smooth experience for everyone involved

• Required qualifications

• Experience from Salesforce products, preferably Service Cloud

• Experience from CRM processes and systems, web development and chat solutions

• Proven project management skills

• Experience from a broad range of agile implementations and ways of working

Personal qualities:

• Structured and organized with the ability to prioritize and plan deliveries in a changing environment

• Ability to come up with creative approaches to problems and challenges, building on experience and creativity rather than following pre-defined manuals

• Excellent communication skills both verbally and written

Salary: Market Competitive

Please apply with your resume in a Word Document.