There is nothing more exciting than moving into a new home!
At Flyttsmart, we are building and scaling up our digital platform.
A platform where end-users, brokers, and suppliers get a seamless moving experience makes changing homes move even more exciting!
Are you ready to accept the challenge of being a Customer Success Manager? If so, then continue reading.
In this role as Head of our Customer Success Team, you will play a vital role in the company and its continued growth journey. You will have a holistic responsibility that involves building a team, implementing new ideas and processes, working with the latest technologies, and above all, you will see immediate results of what you do.
A taste of what you will be doing 👇
Building a solution-oriented culture creates a cheerful and solution-oriented culture, with customer satisfaction being the primary focus
Planning, setting up a budget, and creating work schedules for the team
Working continuously on new and existing processes and refine working methods
Working on identifying and/or developing value-added opportunities
Developing and analysing key performance indicators, improvement processes, and change work.
You are passionate about working in the fast-paced work environment
You like to Lead, Direct and Motivate team members
You are social and a good communicator
You want to work with different people
Requirements for this role
You have at least two years of experience leading a team of 5-15 people or in a similar role and have also handled multiple products.
You are a structured and organized leader who always strives to find solutions to problems and prioritize under high workloads.
You have experience in recruiting and building teams
You have experience with different customer service systems (CRM) and are used to find and implement the "best practices" around these
You have excellent knowledge of the Office/G suite.
Furthermore, you are fluent in both Swedish and English (both in speech and writing)
What we offer
An amazing, intellectually curious, and fun group of colleagues
Flexibility to work remotely during the pandemic
To be a part of building a product, you will be genuinely proud of
The space for your thoughts and opinions to be heard and have a real impact
A chance for you to grow and develop yourself since we are a relatively young company you have an excellent opportunity to shape your role
Competitive compensation, Pension, Wellness allowance, and Other employee benefits
Who we are
Approximately 1.3 million persons in Sweden move every year.
Most of us have experienced how hard it can be and how much unnecessary time, money, and energy are wasted. Flyttsmart's goal is to change the status quo and make moving fun, easy, safe, and cost-effective.
We leverage our unique background in service, entertainment, and the housing industry to provide excellent value to our users and partners.
We are a fast-growing, well-funded, entrepreneurial team with varied backgrounds looking to create something fantastic for our users, partners, and employees.
Flyttsmart in the press:
Looking forward to your application!
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Dogs, turtles or goldfish are welcome in the office as long as they want to cuddle every now and then.
We want to take you from good to great.
Your local office is your anchor point, thus, we placed it centrally at your convenience.
You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.
Easy access and treehugger friendly workplace.