Customer Centricity Consultant

Build relationships. Solve problems. Innovate together.

Your mission & role

As a Customer Centricity Consultant, you will guide & empower our most valuable corporate clients on their journey to becoming truly customer centric. You will need to challenge their perspectives & ways of working, and advise them on involving customers, on both a strategic and tactical level. You will assist them by mastering UserTribe’s industry-defining customer experience platform, enabling clients to achieve their increasingly ambitious customer centricity objectives. You will be responsible for nurturing & expanding our relationships with the largest enterprises or consulting powerhouses in the world including Google, Mastercard, Lego, IKEA, Barclays, McKinsey, BCG & more.

Your responsibilities

-     Have full ownership of sales & success activities and client relationships with existing customers

-     Develop strategic plans for your accounts to identify & execute on new expansion opportunities

-     Organize & take client meetings to identify needs, guide them towards right UserTribe solutions

-     Challenge & advise senior clients/decision-makers in their customer centricity efforts/initiatives

-     Assist clients in defining/scoping projects for them to involve customers thru UserTribe platform

-     Be ‘super user’ of UserTribe platform and our service suite to better serve our enterprise clients

-     Work closely with other members of our sales & delivery team on individual client engagements

What you need to bring

-     You are comfortable taking on the responsibilities outlined above, based on previous experience

-     You master a sales process (prospecting to close to post-sale) and have a track record to prove it

-     You understand how large enterprises work and know to manage accounts in such environment

-     You are motivated by building client relationships to identify needs and advise them on solutions

-     You are structured, able to break down a complex problem and identity the right way to solve it

You will stand out if you

-     Have experience with complex solution and/or services selling e.g. selling consultative services

-     Have experience working in the Customer Experience field e.g. for a large CX practice/business

-     Have leadership aspirations

What we offer

-     A culture of hard work and intellectual curiosity. We take pride in hiring the best people and learning from our clients. You’ll get to work with some of the largest companies in the world

-     Join a scale up company with ambitions to become a global leader: where we build together

-     Competitive compensation plans with a performance bonus scheme and a pension included

-     Our office is newly renovated, in the heart of Copenhagen on the waterfront. Our house-elf energizes the team with morning ginger shots & juices, snacks and a healthy and flexible lunch.

About UserTribe

UserTribe is the leading and fastest growing ‘end-to-end human insights platform’ in the world. We connect the people who make things with the people who use things, helping global leaders such as Google, Mastercard, Lego, IKEA, McKinsey or Barclays to close the ‘empathy gap’ between them and their customers. We empower a new way of bringing products and services to market where real-life human perspectives are seamlessly integrated into decision-making across the full product lifecycle.