Junior Customer Success Manager

Salary Competitive

Values we live on the 24Slides sales team

  1. Have Fun:

    1. When you are as naturally motivated by high performance as we are, you sometimes forget to have fun. Having Fun as a team is our top priority


  2. Make the best decision for 24Slides:

    1. On the sales team, each member is allowed to make really big decisions without asking anyone. We trust our team members to assess the best decision on behalf of 24Slides and then make them. This means mistakes are made that might have been caught by a manager, but it is the only way we can ensure maximum learning curve as a team.


  3. Help each other grow:

    1. As a team, we want to make sure we constantly improve and become better. The best way to do that is to get honest feedback from our colleagues. This means we commit as a team to take difficult conversations with each other to enable each of us to grow.


  4. Be open and curious to new ideas:

    1. On our team, all ideas are welcome, especially the weird ones. To make sure we are all comfortable saying potentially stupid things we have decided to always default to open curiosity when an idea is floated.


Experience

You can be all colors, shapes, sizes, or genders. If you are passionate about the values we have on our team and would like to help everyone be better, then we could be very well looking for you.

If you have experience with sales then that is a plus but it is not a requirement.

Our only requirement is that you are passionate about learning, humble enough to admit and learn from mistakes, brave enough to ask the stupid questions, and willing to bring your full self to our team to make all of us better. :) If that sounds like you then keep reading.

Who we are:

24Slides is a presentation design company that provides individuals and corporations with presentation design support. We have a team of insanely talented designers backed by a custom online platform for our customers that we continuously develop. In fact, our unofficial motto is ‘designed by humans, powered by technology’. 

Our headquarters are in Copenhagen, Denmark, our development team is in Kiev, Ukraine and our design teams are based in Malang, Indonesia and Lima, Peru. We’re the world’s largest presentation design company with over 120 team members across the globe and we support thousands of presenters each month, allowing them to give powerful on-brand presentations. We’re growing fast and are always looking for the best talent to join our team. 

But we’re not just about presentation design. Our ambitions are much greater. As a B-Corp, we have a strong mission to make a positive impact in the world, improving the lives of our team members in emerging markets through education, sustainability, and support. That means things like full health insurance, investing in their growth, healthy lunches and much more. We pride ourselves on making sure our teams in Indonesia, Ukraine and Peru enjoy working conditions that are even better than here in Scandinavia. 

Why do we do this? Because by showing the world the amazing talents available in emerging markets and empowering those talents with the tools to compete on the global stage, we want to prove that there IS a better way to do business with emerging markets and encourage others to follow suit.

Does that get you excited? Does the idea of doing something more meaningful motivate you? Then you might be the person we’re looking for… so here’s more of what you’ll get out of working at 24Slides.


What it’s like working at 24Slides:

You’ll be working in our Copenhagen office, located in Nordhavn as part of a tightly-knit team of 9. We’ve recently moved into our new office which we have renovated into an awesome space where we can work and chill. The cool waters of Nordhavn are a few minutes away for a lunchtime summer swim (or you can join the real Vikings in our office for their daily winter dip). :)

We keep a startup-like mindset and atmosphere with a strong emphasis on a positive work-life balance. This includes flexibility in working hours, healthy lunches, monthly enrichment sessions where we all go and try something new (think wakeboarding, rock climbing, clay shooting, etc)

Our culture is based on mutual respect, a flat hierarchy, and full transparency across the business. We value each individual’s opinion and there’s also a strong focus on personal growth. We’re always happy to invest in your education so you can grow with the company. 

A note about COVID-19: We’re well aware that many individuals and businesses are struggling in these difficult times. We want to reassure you that we’re a stable, growing company with a huge focus on job security. Since our founding 7 years ago, we’ve grown many times over, every year - even though this year’s health crisis. In fact, that’s exactly why we’re hiring for this role. To keep up with our growth - and we want YOU to be part of it!


About the role:

As our Junior Customer Success Manager, you’ll advise and guide a wide variety of current subscription customers, ensuring they integrate 24Slides successfully into their workflow, adopt it across their organization, and maximize the benefits gained by our services.

Success is measured by minimizing churn and ensuring account growth on 24Slides existing subscription clients. You'll work closely with customers to discover how presentations and graphic design function within their business and then mentor them on how they can improve workflows and productivity using 24Slides.

Working closely with an international team, you’ll lead strategic customer growth plans, uncovering new users within your customer portfolio, and helping them adopt 24Slides. You’ll also represent our subscription customers internally, contributing to product development, operational improvements, and design directives.


What you will be doing

  • You WON’T be cold-calling.

  • Empathize with every aspect of the customer experience, putting the customers’ needs first and representing their needs internally.

  • Guide and coach customers on how to leverage 24Slides as a productivity tool within their organization.

  • Coach customers to be product experts and help train their teams on 24Slides processes so they can become ambassadors for 24Slides.

  • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty for long-term growth.

  • Identify common customer challenges and actively suggest focused solutions. You are a voice for our customers and will influence new product development.

  • Partner with our dedicated design teams and project managers and help them improve the service they provide our corporate customers.

  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.

  • Ensure successful onboarding of new customers, identify threats to account retention, and nurture account advocacy.

  • Help drive customer references and case studies alongside Marketing. 

Sounds like you? Then please don't hesitate to hit reply. :)




Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Skill development
Skill development

We want to take you from good to great.

See all 13 benefits

Working at
24Slides

24Slides is a presentation design company. We have over 120 designers supporting some of the biggest companies in the world like Deloitte, Novozymes, Valcon, MillerCoors and many more... But we're about so much more than presentation design. As a certified B-Corp, our mission is to improve the lives of creative talents in emerging markets. We want to showcase the incredible talent and competitiveness of designers in emerging countries by giving them the tools to compete in the global market. It’s not just about providing exceptional design services at affordable prices. It’s about building a better, fairer model of digital outsourcing. Whether it’s our custom-built office with free lunches, a giant slide and sleeping pods, or our development courses covering language, entrepreneurship and much more, we’re committed to investing in the social and professional development of our designers in Indonesia and Peru. Because ultimately, our goal is to redefine the idea of outsourcing in the global market and create a brighter future for all talent in emerging countries.

Read more about 24Slides

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