Part-time technical support trainee

Salary SEK 6,000 - SEK 12,000

Future Closets is currently searching for a person to work part-time and help resolve technical issues operations or customers may face.

We are a startup and we develop most of our tools. Our small team keeps on delivering new features for the app and our software. That's why we need a first-line to deal with bugs and explain improvements to the teams, especially to customer service.

As technical support, you will interact with the product development team, operational teams, and the customer support team on a daily basis. You will be responsible for first-line support in any issue involving the Hackyourcloset.com app or our own software and systems. 

This may evolve towards a position as a junior developer.

Responsibilities:

  • Providing help and answers to the customers' technical issues through the identification of the problem itself, research on answers, and subsequent provision of guidance

  • Support employees in using fully the software

  • Evaluation of the systems' problems to recommend enhancements

Requirements:

  • Graduated or currently studying in IT or other related technical fields

  • Knowledge of Javascript, React

  • Knowledge of Firestore or another NoSQL database is a plus

  • High customer and service orientation

  • Well developed communication and analytical skills

  • Good problem-solving skills and focus on quality

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Skill development
Skill development

We want to take you from good to great.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

See all 8 benefits

Working at
Hackyourcloset.com

Hackyourcloset.com is an online personal service developing data-driven shared closets across Europe. Our mission is for everyone to adopt a new way to access and consume clothes.  We work in collaboration with second-hand marketplaces, brands and e-commerce platforms and exclusively use overstocks and second-hand clothes to build our closets. Through the quick activation of the clothes and the use of technology, we neutralise the environmental impact of clothes that were unused or under-utilised. Our customers create a style profile and share data on their style preferences. Every month our team of stylist uses their own expertise and technology to pick clothes for their customers. After 4 weeks the clothes are returned to us, washed and send to a new customer.   Hackyourcloset.com is a project that started in June 2019. The team advocates for new consumption behaviours and the innovation of our industry. We are recruiting in many fields such as logistics, engineering, textile, customer support, and fashion.

Read more about Hackyourcloset.com

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