About the Company:

Nordgreen is a fast-growing watch company that blends Scandinavian minimalism with the fine craftsmanship of a leading Danish designer who has previously worked with Bang & Olufsen and other major design brands. Our mission is to make true Danish designer watches accessible to everyone while supporting good causes along the way.

Our founding team combines ex-McKinsey consultants and seasoned entrepreneurs with extensive experience in growing ventures fast!

You will be working closely with our Head of Customer Experience and Country Manager of Korea, responding to customers' queries via Zendesk (knowledge to the platform is not a must), Kakao, etc. channels, handling relevant customer inquiries, feedback, logistics issues, product and business development ideas, and much more! The position is not limited to students or graduates.

Job Description:

• Handling and responding to customers' queries received via different platforms in collaboration with a student assistant;

• Assisting with up-selling products on certain pages through Nordgreen's live communication tool LiveChat;

• Gathering and properly collecting product and process feedback;

• Manage reviews on various 3rd party platforms;

• Assisting with the continuous product development process based on customer feedback and macro-level analyses

• Developing and implementing initiatives to improve overall customer experience

• Provide regular reporting of customer service activities to Head of Customer Experience and Country Manager of Korea

Skills preferred:

• Native, or well-spoken Korean and English (Any other language is a Bonus)

• Strong listening, communication, and writing skills

• Creative mindset, result oriented & driven

• Positive “can-do” attitude, eagerness to learn and contribute, strong work ethics

• You work collaboratively with others to meet shared objectives