Voi Technology is looking for our next Senior Operations Manager to drive performance and operational excellence across our local markets in Denmark. With new city regulations we need to start thinking creatively in how to grow our business as well as protect our market share in Denmark. We’re therefore looking for someone with a passion for operations, new mobility solutions and who has a creative mindset. Are you the person we’re looking for?

THE POSITION

The Senior Operations Manager has broad work tasks that may vary on a daily basis and short notice. As a part of the Market Operations team, you will be managing and growing your own country together with the General Manager and the local teams. This will include managing the local operations teams, growing Voi, ensuring that we offer a seamless service for our users, and operate our service in a cost efficient way. Responsibilities for this role include:

• Have overall responsibility for all operations activities in Denmark concerning fleet management and optimisation

• Manage and steer the performance of our day-to-day operations

• Lead local operations teams to stabilise and grow your markets

• Work closely with the General Manager to set overall strategy and targets for the market performance and development

• Lead and roll out company wide projects and initiatives in your market and provide recommendations of necessary improvements and tools to central operations, product, tech and engineering teams

• Attract, manage and drive key partnerships related to our day-to-day operations in all markets

• Ensure that we are compliant with local regulations and act in agreement with public stakeholders and municipalities

• Leverage data and analytics to optimise key metrics around scooter utilisation, fleet management and operational efficiency

• Build a strong team and local organisation through hiring, training and coaching of team members

QUALIFICATIONS

To succeed in the role of Senior Operations Manager, we believe that you have experience with data analytics, project management and managing a team in a high-paced changing environment. The qualifications we’re looking for are:

• 4-6 years of experience in operations, finance, consulting, business/data analytics or equivalent role

• Ambitious and flexible problem solver: You aim high, adapt easily to rapid changing circumstances and find solutions to issues on the go

• Fully hands-on and self motivated drive: You are keen to getting your hands dirty and closely emerging into the day-to-day operations and solve whatever challenge or opportunity emerges 

• Outgoing, pedagogical and strong communicator. You enjoy interacting with people and external stakeholders, can adapt your message to the receiver and do not hesitate to speak in front of a bigger group

• Data driven and analytical mindset: You like working with numbers and derive your actions from them

• Professional fluency in Danish and English is a must

• Willing and able to travel to our markets both in Denmark and abroad

  
  

THIS POSITION OFFERS

• Opportunity to be part in managing operations in one of the hottest scale-ups in Europe

• A role and position that enables you to be part of building and shaping an industry, company and a team

• A leader position with great impact opportunities

• Close collaboration with other markets to create best practices across markets

• Travel to visit our markets and close work with HQ functions 

• Great possibilities and work that makes a difference and be part of an urban and sustainable transformation - changing the way people move around cities

Launched in August 2018, Voi is a Scandinavian micro mobility company offering electric scooter sharing in partnership with cities and local communities around Europe. We believe that light electric vehicles can change how people move in our cities. We want the transformation to happen in the right way—through innovation, open and transparent dialogue with cities and governments and by adapting to local needs. At Voi, we know that diversity fuels innovation & creativity and we welcome people from diverse backgrounds and experiences to take part in our journey. Join Voi and ride the future with us!