Custimy.io! The acronym of customers and customization is the captivation of what we are! We have therefor embarked the journey of creating the Next-Generation SaaS Customer Data Platform for small and medium sized businesses in Europe. With Custimy.io SME's can empower their business vertically across both your product, marketing, sales and customer service team, and hyper-personalize your product offering based on preferences, preferred communication and product recommendations.

Head of Customer Success:

Custimy.io - who are we!

The acronym of customers and customization is the captivation of what we are! In a time of recession and disruption, we believe there is a place for innovation and growth. We have therefor embarked the journey of creating the Next-Generation SaaS Customer Data Platform for small and medium sized businesses in Europe. With Custimy Expro 1.0 Platform you can automatically collect, consolidate, validate, and analyse all your customer data from multiple channels - so you can ensure, that you never send a meaningless newsletter, campaign, email or product recommendation to your customers again.

Our platform is driven by state-of-art cloud services, advanced Probabilistic programming, Artificial Intelligence and Machine learning and fuelled by the need for digitalization solutions for SME's in the market.

In this modern digital age, we have a clear mission and purpose of empowering SME's and minimize the competitive gap between SMEs and Enterprises. We believe that SME's has been forgotten in the technological evolution and there is a lack of solutions for them to enable, consolidate and analyse their first-party data in a secure, compliant and value-creating way. With Custimy.io we take the hurdle of time, development, resources, IT and complexity out of the equation and deliver it all in one SaaS CDP platform at a cost-friendly level.

If your values are - “Customer Centricity above all!”, “One team, one mission” and “always strive for excellence” - and agrees with the vision that "Technology for all!" should be accessible to all companies despite size. Then you are the exactly the fit for Custimy.io

Key Responsibilities

• Manage multiple customer supervision simultaneously

• Monitor user adoption of the platform, and first engagements

• Create and maintain a trustful relationship with existing customers. 

• Support customers in dealing with their anomalies by being the link with the support, product and tech team.

• Enable and use Customer Feedback as an extremely important product improvement loop! 

• Initialize, coordinate and engage with Product owners, Tech, and our behavioural science unit continuously. 

• Lead and execute action plans with customers for continuous improvement of the platform and adoption

• Understand how to replicate/standardize functions to improve velocity across CS. 

• Work closely with direction to give a clear indication of user, platform and success performance. 

• Ensure customer retention and always leave a good experience.

Skills

• A couple of years experience with Customer Success/Service.  

• Experience from IT, Tech, SaaS organizations. 

• Ability to create a state-of-art Customer Success setup and team.

• Clear and concise communication skills. 

• Ability to manage several customers daily, and stay on top.

• Motivation to make our customer success an extremely important loop in success-driven growth. 

• Be able to share cultural values of the company

Why join us?

We are an unbelievably ambitious team driven by our mission to make "Technology accessible for all", with this comes a responsibility! Being a part Custimy.io and a fellow Custimanian, you will be a part of a strong team always trying to accomplish great things together! We are a unit with shared goals. We will always strive for constant improvement! Our customers deserve that. So that if you would like to really make your mark on both the SME industry, our organization and the future of customer centricity - Custimy.io is the place for you!