Customer Service Representative (Swedish)

Salary DKK20,800 - DKK20,800
Fresh.Land is an award-winning digital platform that shortens and digitizes the food supply chain. Our company is profitable and growing at a fast pace, and we are now scaling-up to become the “Amazon” of fresh produce in EU. Each week we receive fresh fruit and vegetables from our farmers in Spain, Portugal, Denmark, and Sweden, which we sell and distribute directly to our B2C customers in Sweden. It is all about creating a company where freshness, quality and sustainability is at focus.

 

Do you want to work in an exciting start-up company with an agile work-environment and an international atmosphere – then read on!

As part of the customer success team it is in your DNA to find solutions and provide our customers with best in class service. Currently we are looking for a new colleague to help support our Swedish customers in a booming market space.


About the job and daily tasks:

·         Provide excellent customer service on all platforms: Phone, e-mail, chat and SoMe

·         Communicate product information such as flavour, texture, fragrance, and seasonality

·         Give inspiration on storage and use of our fruit and vegetables

·         Professional handling of claims

·         Contact to logistic partners on delivery days

·         Fulfill customer orders and follow-up lists

·         Outbound calls on product/service surveys and product information


What we expect from you:

·         You have a natural interest in food and fresh produce – and you are not afraid to blind test new products with the rest of us :)

·         You thrive in a dynamic environment with responsibility, new challenges, and tasks

·         You are a native Swedish speaking person and you communicate naturally with customers on the phone and in writing

·         You are proactive and good to find solutions

·         You are a team player and want to learn

·         You want to be part of a start-up company with excellent prospects of growth

·         You can begin work immediately

·         At the minimum you hold a high school diploma

·         It is an advantage - but not a must - that you are also fluent in Danish


We promote an open work environment with good opportunities for you to impact the way we do and develop our business. Nothing is set in stone and we embrace a culture that challenges the status quo and seek new ways of doing things. We are effective and focused when busy and we value working together in providing our customers the best service in all scenarios.


Working hours: It is a fulltime position; 30-37 hours/week.

You will work based on a weekly schedule and the hours will be between 8-17 on Monday, Tuesday, Thursday, and Friday. Wednesday is currently our primary delivery day, and here you will have 2-3 monthly shifts which ends at 21 o’clock as we have expanded opening hours during delivery.


If this sounds like the perfect job for you, then upload a single pdf-file with your resume and cover letter incl. a photo here at The Hub. We screen candidates and arrange interviews at an ongoing basis so do not hesitate to apply.

 

For more information or questions please contact us at jes@fresh.land or phone number +4527128793

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Skill development
Skill development

We want to take you from good to great.

Working at
Fresh.Land

Fresh.Land is a startup with a new model for the food industry. We developed a pioneering platform that shortens and digitizes the food supply chain. It allows farmers to sell fresh products directly to consumers, using the trees as their “warehouse” and cutting 3-5 middlemen. Our platform provides all the logistics, payment, legal, and knowledge required in one integrated solution. Fresh.Land was coined “truly pioneering” (WWF) and “one of the most promising green startups in Denmark” (Forbes). Our disruptive idea won the European Youth Award (Austria), EcoSummit Gold Winner (Germany), Nordic Cleantech Open (Sweden), WWF Climate Solver Award (Denmark), Portugal Digital Awards (Portugal), and Green Tech Challenge (Denmark). We have offices in Copenhagen and Portugal. The company is profitable and growing at a very fast pace. We are preparing to launch commercially in 8 EU countries. The management team includes former senior McKinsey consultants and senior executives from the food industry, with a proven track-record in building and exiting successful companies in the past. According to WWF, “Fresh.Land can save 88% of CO₂ from storage and reduce food waste by 10%, saving 12.7 million tons of CO₂ annually by 2026”. Our just-in-time model is at the forefront of the green transition in the food industry and fostering a shift to a more plant-based diet.

Read more about Fresh.Land

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