E-commerce Account Manager

Salary Competitive

About The Role ViaBill is seeking an Account Manager to join our Sales team based in Copenhagen. As an Account Manager, you will provide the highest level of service and drive the growth of our e-commerce merchant partners. You will manage e-commerce merchant accounts and build long-term relationships in order to grow and optimize our partnerships.



Account Manager 

Copenhagen

Do you want to join a high-performance team, developing the business activities, and gaining market leadership in one of the World’s hottest Fintech lending companies? 

Well, let’s chat then. 

The Company

At ViaBill, we are on the journey to becoming the biggest global point-of-sale financing solution in the world. Becoming the best at something isn’t easy. It takes skill, hard work, and an unmatched level of ambition and determination. Our team is international, experienced and most of all, hardworking. We come from Denmark, a country known for global companies and startups like TrustPilot, Vivino, and Zendesk - a list that will soon include ViaBill. 

In four short years, we’ve grown from our first office in an art gallery in Denmark to having our team located all over the globe - the newest addition being our Manhattan office in New York City. In February 2020 ViaBill launched in Spain. And now we’re on the hunt for exceptional talent to help us scale our business in Europe. From a handful of customers to handling transactions worth more than $150M per year, we aren’t afraid of new challenges and new markets. 

In 2020, ViaBill will continue to expand into several countries in Europe. We have raised $10m in growth capital from the best investors in order to scale the company. 

We won’t lie, startups take a lot of hard work. It takes something extraordinary to come out on top. And we want you to go the extra mile for the company – and yourself. 

“Opportunities multiply as they are seized.” – Sun Tzu 


About The Role 

ViaBill is seeking an Account Manager to join our Sales team based in Copenhagen. 

As an Account Manager, you will provide the highest level of service and drive the growth of our online merchant partners. You will manage e-commerce merchant accounts and build long-term relationships in order to grow and optimize our partnerships. 

 

The ideal candidate will proactively handle the needs of assigned accounts and collaborate with internal teams to increase the value we’re delivering to our top merchants. You will be accountable for determining how to effectively promote, upsell, and manage the account to consistently grow revenue. 

 

As the main point of contact, you will work with Marketing to build campaigns to grow our customer base and monitor/escalate any issues to our Product and Operations teams to ensure our partners are happy and profitable. Your goal is to learn as much about our merchants clients and be our in-house expert on their workflows and needs. 

In addition, you are driven to grow and scale ViaBill forward through the inevitable ups and downs of a scale-up FinTech company. 

This is a full-time position based out of our Copenhagen headquarters location. 

What you will do:

  • Embrace the merchants’ issues fully and make them feel you are on their side to enable mutual trust and successful communication. 

  • Get proficient in all ViaBill products to offer maximum performance to the merchants and lead them to success.

  • Provide accounts with superior and professional service, support, and follow-up on operational issues as they arise 

  • Display a strong understanding of each client’s business model in order to effectively promote and up-sell ViaBill’s payment solutions

  • Grow the existing portfolio and help merchants optimize their payment processing activities

  • Reach revenue targets within assigned accounts through effective leadership, consultative support, and relationship building in order to contribute ViaBill’s sales goals

  • Communicate client insights across all relevant departments to optimize customer experience and add value across our portfolio

  • Liaison between Product, Operations, and Marketing teams as well as other internal departments to effectively respond to merchants, build marketing campaigns and communicate feedback on partner requirements

About you:

  • Bachelor's degree or equivalent experience

  • 2+ years of experience working with enterprise clients in a client-facing role, account management, customer support, business development or sales in the online payments solutions space

  • Experience with B2B, e-commerce, SaaS, and/or payments is a huge plus

  • You demonstrate a strong work ethic necessary to succeed in a dynamic, fast-moving, and results-oriented start-up environment

  • Highly developed interpersonal skills and ability to build relationships both internally and with external decision-makers

  • Natural communicator both in oral conversation and in writing, fluent and Danish and English 

  • You are empathetic and passionate about e-commerce and driving profitable revenue growth

  • Big focus on execution and followup

  • You have a desire to work in a fast-paced startup environment

About our team

We offer a job and environment with great potential for career development, freedom to unfold skills and competencies, and equal treatment. Everything is measured and backed up by numbers and data. If you are ready to learn, grow, and perform we are ready to reward you for your hard work and success. 

Our highly talented team consists of 24 different nationalities, headquartered in Copenhagen (DK), and has secondary offices in New York as well as other European cities. 

SONOS sound-filled offices centrally located in Copenhagen K. 100 professional and ambitious colleagues with an average age of 29, are eager to welcome you. 

What we offer 

  • Competitive comp package 

  • Responsibility without limits 

  • Daily Lunches, snacks, drinks, and fruits. Friday bar

  • Team Events

  • A key impact role and the opportunity to build up your own team at an exciting international best-in-class growth company. 

  • A true strategic stake in the company’s growth as a key part of the management team 

  • A fun, informal, and international working atmosphere with a smart, passionate and driven team in Copenhagen

We are located

Grønnegade 10, 1107 Copenhagen K


For more information, please visit our web site https://viabill.com/

Read more about our privacy policy - https://viabill.io/gdpr/#job

For more information or questions please contact us at hr@viabill.com

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

See all 12 benefits

Working at
ViaBill

The Company ViaBill operates at the intersection of the eCommerce, payments, and consumer credit sectors, and is an industry pioneer and # 1 BPNPL company in the world’s most advanced eCommerce market. An industry which is experiencing explosive growth. Becoming the best at something isn’t easy. It takes skill, hard work, and an unmatched level of ambition and determination. Our team is international, experienced and most of all, hardworking. In just a few short years, we’ve grown from our first office in an art gallery in Denmark to having our team located all over the globe, including Manhattan and Madrid offices. And now we’re on the hunt for exceptional talent to help us scale our business in Europe. From a handful of customers to handling transactions worth more than $150M per year, we aren’t afraid of new challenges and new markets. Our strategy has been validated with external investment from leading VC’s Headline, BlackFin Capital Partners and Fasanara Capital. We won’t lie, scale-ups take a lot of hard work. It takes something extraordinary to come out on top. And we want you to go the extra mile for the company – and yourself. “Opportunities multiply as they are seized.” – Sun Tzu Are you ready to dive into a new challenge with a team of committed, motivated, and talented individuals seeking to build the biggest global point-of-sale financing solution? To join the first company that together with our partner, MasterCard, took BNPL to the physical stores?

Read more about ViaBill

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