Integration Engineer, Customer Experience

Salary Competitive
The ONEiO product is all about sophisticated automation, AI and software robotics. We are looking for an Integration Engineer who is passionate about building and supporting products that customers love.

The ONEiO product is all about sophisticated automation, AI and software robotics. We

are now looking for an Integration Engineer, CX who is passionate about building

and supporting products that customers love. 


You will join a dynamic and fast-paced environment and work with international

cross-functional teams to build, deploy, and support products that deliver the

company’s vision and Product-led growth (PLG) strategy. This position is located in

Helsinki, Finland.


Integration Engineer, Customer Experience (CX) responsibilities:

  • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth

  • Scope and prioritize activities based on business and customer impact

  •  Work closely with engineering teams to investigate and resolve existing integration issues while deliver maintaining high customer satisfaction

  • Evaluate and prototype new endpoint type integration requests working closely with Product Management and engineering teams.

  • Provide technical assistance to Sales and Customer Success teams with Proof-of-Concepts (PoC’s) and help expand integrations within existing accounts


Ideal candidate has the following:

  • Enterprise/IT service management, customer service / support or similar domain expertise, with tools such as (Zendesk, ServiceNow, BMC, HP, Jira, etc)

  • Proven work experience supporting SaaS products

  • Solid technical background with understanding and/or hands-on experience in software development and web technologies

  • Strong problem solving skills, able to dive into the details to get the job done

  • Proven track record of understanding customer requirements and delivering a solution against those demands

  • Proven ability to deliver technical support and managing customer expectations through the life-cycle of a support ticket to resolution or identify feature requests, manage expectations, and effectively communicate and summarize recommendations to Product Management

  • Skilled at working effectively with cross functional teams in a distributed matrix organization

  • Excellent written and verbal communication skills (English is mandatory)

  • MS/BS degree in Computer Science, Engineering or equivalent preferred


ONEiO Cloud Corporation is a SaaS company based out of Helsinki, Finland with

subsidiaries in Germany and in the USA. Our customers are different internal

and external business service providers like central-IT and Managed Service

Providers.


ONEiO is not only a cool product but also a super cool place to work! We are a great bunch of people with different backgrounds, roots and experiences. What really makes us a team is our passion and “punk” attitude towards the status quo. We are disruptors. Apply now and join our team!

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Skill development
Skill development

We want to take you from good to great.

See all 16 benefits

Working at
ONEiO

ONEiO automates your service integration delivery and management jobs. The all-inclusive iPaaS is designed for Enterprise Service Management Professionals. We have put our domain knowledge into ONEiO, an all-inclusive iPaaS designed for service business. Our team trains integration robots to automate tasks that once were manual, dull and unproductive. The next generation iPaaS automates integrations and replaces the traditional way of developing and managing integrations.

Read more about ONEiO