Customer Success Assistant

Salary DKK 5,000 - DKK 5,000

Nordgreen is a fast growing watch company which blends Scandinavian minimalism with fine craftsmanship of a leading Danish designer who has previously worked with Bang & Olufsen and other major design brands. Our mission is to make true Danish designer watches accessible to everyone, while supporting good causes along the way. Our founding team combines ex-McKinsey consultants and seasoned entrepreneurs with extensive experience in growing ventures fast!


Working closely with the Head of Customer Experience and Global Customer Support Representative, responding to customers' queries via Zendesk (knowledge to the platform is not a must), handling customer inquiries, feedback, logistics issues, product development ideas, reviews and much more!


Job Description:

  • Handling overflow contacts from the all over the world in collaboration with the Customer Support Representative;

  • Responding to customers' queries received via different platforms;

  • Assisting with up-selling products on certain pages through Nordgreen's live communication tool (LiveChat);

  • Gathering and properly collecting product and process feedback;

  • Manage reviews on various 3rd party platforms;

  • Assisting with the continuous product development process based on customer feedback and macro-level analyses

  • Developing and implementing initiatives to improve overall customer experience

  • Provide regular reporting of customer service complaints to Head of Customer Experience

Skills Required:

  • Confident and well-spoken in English (Danish or any other language is a bonus, but not a requirement)

  • Strong listening, communication and writing skills

  • Creative mindset, result oriented & driven

  • Positive “can-do” attitude and strong work ethics



For more information or questions please contact us at karolina.gilyte@nordgreen.com

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Skill development
Skill development

We want to take you from good to great.

See all 9 benefits

Working at
Nordgreen

Nordgreen is a Nordic accesory brand which blends Scandinavian minimalism with fine craftsmanship of a leading Danish designer who has previously worked with Bang & Olufsen and other major design brands. Our mission is to make true Danish designer watches and accessories accessible to everyone, while supporting good causes along the way.

Read more about Nordgreen

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