Swappie is building a marketplace for refurbished smartphones that makes buying and selling pre-owned electronics easy and safe. We're now expanding internationally and soon taking over Belgium and Switzerland. You would be the first person working on our customer service for the Belgian and Swiss market from our office in Helsinki, so you would be in a unique position developing our CS in Belgium and Switzerland from the very beginning. So, be ready for constant change and improvement!
Answer customer tickets via phone, chat and other platforms
Build an outstanding customer experience for our Belgian and Swiss customers
Partner with our Production team to troubleshoot Belgium and Switzerland specific cases, escalating issues when necessary
Interface with our Product and Engineering team, reporting bugs and ensuring that customers have a clear way to navigate across our website
Translations from English to French and commenting on Belgium and Switzerland specific texts, identifying areas for improvement
You have the ability to learn fast and adapt to a fast paced startup environment
You speak French at a native-level and have great communication skills in English as well
You have a self-starter attitude
You love working in a team environment and are able to work on projects independently
Previous experience in customer service in Belgium or Switzerland with French language is seen as a plus!
A unique opportunity to join our growing 300+ person team in one of the fastest growing startups in Europe
Flexible working hours and vacation
Supportive & low-hierarchy team
Competitive salary & great option package
Healthcare benefits, company events, company library, flexible working hours, and more!
If you’re an ambitious builder who wants to make an impact, we’d love to hear from you!
Please submit your application before 28.8. We are contacting candidates constantly, so please do not hesitate to apply right away! The recruitment will be completed as soon as we find the right candidate. 🚀
Work extent: Full-time
Employment period: Permanent
Start date: Late September
Location: Helsinki, Ruoholahti
Advert published: 5.8.
Swappie is a high growth technology company based in Helsinki, Finland, building an end-to-end marketplace for refurbished smartphones. We’re currently in hyper growth mode and expanding our operations across Europe, bringing the circular smartphone economy to the masses. We want to change the way people think about refurbished smartphones and promote a more sustainable alternative.
Since launching in Finland 2016, we have grown extremely fast and have raised funding from some of the most prestigious investors in Finland: Lifeline Ventures (early investor of mobile gaming giant Supercell) and Reaktor Ventures. We’ve also won numerous international business awards, including appearing on Wired’s list of hottest startups in Helsinki, the Finnish Innovation Fund’s award for contribution to the circular economy, and appearing on TNW’s Tech5.
Sound like the place for you? Join us!
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Want to be a partner? Look no further.
We want to take you from good to great.