Student worker - Support

Salary Competitive

Join our mission to help personal trainers change the life of thousands of people all around the globe through health and fitness. If you share our passion for a healthier world, we'd love to have you on board.


We are searching for two new student workers for our Support team in Copenhagen. The position entails helping our customers who are mostly a versatile bunch of fitness personalities. Since we are growing quickly there will be plenty of opportunity to evolve with the role and shape it in a way that suits you.


About Us

Lenus is a fast-growing software company building an intelligent nutrition and workout solution that helps personal trainers, dieticians and other health professionals scale their business while preserving a high degree of personalisation. This is achieved through our full-suite personal trainer CRM platform and coach-branded web and mobile apps for end-users to follow meal and workout plans, track progress and stay in touch with their coach.

Lenus is experiencing strong financial growth. The company has been bootstrapped since its inception and currently has a recurring platform revenue of + 12M DKK each month. Lenus is operating in Denmark, Sweden and Great Britain and is looking to expand internationally in 2020. Right now, the team comprises 12 nationalities and is constantly growing.


Your Role

As a student worker in Support you will:

  • Cover our Support during every 2nd weekend

  • Communicate with customers via our Support channels

  • Resolve immediate issues for our customers

  • Identify urgent issues and react accordingly

  • Answer questions about our product

  • Ensure that Support actions are well documented

  • Collaborate closely with other teams of Lenus

  • Take a part in constantly improving our products


Your Skills

It is essential that you are:

  • fluent in Danish

  • Service-minded - You always put customer satisfaction first

  • Organised - You have great personal organisation skills

  • Persistent - You remain calm under pressure and you are able to manage a number of tasks simultaneously

  • Outgoing - You love to work with people, are empathic and have a positive attitude

  • Enthusiastic - You always have a high energy level and are highly motivated

It is desirable that you have:

  • 1+ years of working experience

  • Proficiency in German or Swedish

  • Basic skills in SQL

  • Previous experience with Zendesk, Intercom or any other Conversational Relationship Platform (CRP)

  • General experience working in a customer-facing role

  • Any programming language is an advantage



For more information or questions please contact us at tilman@lenus.io

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

New tech gear
New tech gear

Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

See all 12 benefits

Working at
Lenus

The health coaching revolution starts here Lenus partners with the world’s best health & fitness coaches to power their growth. We support the new generation in taking their coaching business to the next level. We empower partners in the areas of physical health, mental & wellbeing, nutrition, lifestyle and habit & behavior coaching- A truly holistic approach to health. Fusing together our innovative tech, strategic expertise & human connection, we’re fully equipped to handle the business of coaching, so that coaches can focus on delivering real value to their clients. We’re accelerating the holistic health revolution. Do meaningful work, every day We are like-minded people for whom health and growth are core values and clear priorities. Here, we’re fundamentally energized by our shared vision: making the world a healthier and happier place. The path from our effort to our impact is short. In other words, our work matters. We are at the forefront of the health-tech field that’s under rapid transformation, and our innovations pave the path to the impact we want to create. Reach memorable career heights At Lenus, we inspire and motivate each other to do our best work and to always expand our skills and evolve our mindsets. We share an international platform and get support from peers and the organization to grow. We encourage people to innovate, test, fail, refine and bounce back. And not to be afraid of pushing the button. This often results in truly memorable moments of a career, regardless of the nature, complexity, pace or size of achievements. Bond through genuine human connections We are human at our core and we go all out to nurture authentic connections and experiences. To elevate and genuinely care for one another is the essence of who we are. A team of real, passionate people with unshakable optimism and contagious energy. Our informal environment encourages teamraderie. It empowers everyone to step in with their entire personality, and to engage and collaborate enthusiastically across functions, responsibilities and titles.

Read more about Lenus

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