Hello Retail is growing rapidly – and we are looking for a Dutch E-commerce Specialist to be part of our Customer Success team. Are you a fast learner, good with people, analytical and good with numbers, interested in E-commerce, hard-working and a good communicator, you might be the one we are looking for.

Customer satisfaction is essential to us, and our customers have come to expect a great deal from us, which is why we want to increase the number of hands on deck. Come join our fantastic team in Copenhagen, Denmark, to ensure that we will continue to attract the SMB and large customer segment in the Dutch market. 

Hello Retail is the market leader in the Nordic countries within Personalization and Conversion rate optimization (CRO) for the E-commerce market. We have the same plans for the Benelux market.

Our company

Hello Retail was formed in 2013 and thousands of web shops in the Nordics and Benelux have chosen our Personalization engine. We are a fully managed SaaS solution which means that we are not just a platform. We take care of our customers from A-Z making sure that they get the most out of working with us. 

The product is based on a solid experience of Customer service, ecommerce CRO and Big Data / AI / Machine Learning – call it whatever you like – we like to name it intelligence :-). A product built from the ground up, now serving thousands of successful ecommerce businesses in several markets.

Today, we are +60 people based in Copenhagen with different nationalities which gives a great, international atmosphere with room for all types of people. We are relaxed but ambitious, we are having fun but know when to work, we cooperate but are fully aware of the value of being self-driven and motivated.

If you do not know Copenhagen already, the capital of Denmark oozes of atmosphere, lots of shopping, restaurants and cafées, and cool hangout places. You can cross Copenhagen by bike or electrical scooters in no time to go for street food, maybe even kayaking in the canals, or ice skating in the winter time. Copenhagen and Denmark is world famous for the world’s happiest habitants and the crime rate is close to zero. 

The office is 2 minutes from the central station with the best view you can find in Copenhagen, Penthouse floor on the Buen building.  

You role in Hello retail

Your job is to make sure that our existing customers are successful and that they are aware of it. 

You will be the key coordinating driver and the customer’s first point of contact, responsible for delivering the promised services. You will plan regular business reviews with the customer so they are aware of and understand the positive results generated by our solution.

You will ensure an optimal process, both internally and externally, when coordinating the implementation of our services.

You will analyze the customer’s shop and discover possible optimizations and we expect you to challenge the customers to create the best solution. You will furthermore interpret the customer’s needs and ideas and form them into clear requirements for our tech support team. 

Further expectations:

• You are fluent in Dutch and English - both spoken and written.

• Preferably, you have worked within e-Commerce already

• You may have experience from an account management position

• You have basic Internet/Web knowledge, but are not necessarily a geek. Knowledge of Google Analytics is a plus. 

• You like talking to people and are capable of putting yourself in the shoes of the customer - your customers MUST be successful, period!

• You can work structured with a wide variety of different tasks.

• You are self driven, proactive and ambitious, and understands the importance of a strong team.

• You have experience in servicing customers over the phone.

• You have commercial awareness and are able to recommend further services to our existing customers.

• You like to listen to music and perhaps even have fun with your colleagues on Fridays

Are you the one, we are looking for?