Selkrig Performance Unit is looking for a Client Success Assistant to help the coaching team and ensure that we have systems and processes in place to efficiently take care of client issues. Keep an inventory of current client feedback so that the executive team can make decisions around where to make changes in our products or processes. Systematically make suggestions as to what process changes we should make.
What we offer
The opportunity to work in the fastest growing coaching company.
You will be surrounded by highly motivated team members.
Competitive compensation and potential option package for the right person.
Access to a gym with the best personal trainers in the country.
The ability to grow, upskill (One of our core values is constant improvement).
Proactively contact clients via feedback calls
Assisting growth of the company (ie. Following up people who apply through our website, etc.)
Contact clients who have attempted to contact us (voicemail, phone call, etc..)
Answer inbound calls during office hours
Respond to emails and facebook messages daily
Improve onboarding processes.
Assist Director of Coaching Operations with customer service related tasks
Daily Tracking of inbound calls, outbound calls, voicemails and issues.
Weekly reporting of what went right and where support is needed.
Transparency in communication with the team.
Turn around time on emails and phone calls of 24 hours or less.
Increase the session attendance and client engagement to our gyms.
Minimize customer churn
Minimum 1-3 year’s Customer Service experience
High-level communication skills
Ability to assess company based on data
Ability to set goals and develop achievable timelines to hit them.
Ability to prioritise tasks based on data.
Experience making outbound phone calls
Self driven and proactive nature
Patient and active listener
Passion for service
Knowledge in customer success processes.
This job comes with several perks and benefits
Easy access and treehugger friendly workplace.
Get your caffeine fix to get you started and keep you going.
Want to be a partner? Look no further.
Your local office is your anchor point, thus, we placed it centrally at your convenience.
Strengthen your body with office yoga and handstands or leave your body in good hands by our masseuse.
Short, tall, skinny, chubby we like you just as you are. But if you dream about a bum like J-Lo we got you covered.