Client Success Assistant

Selkrig Performance Helsinki Full-timeFreelance
Salary Competitive
Join the fastest growing coaching company in Finland helping executives and entrepreneurs improve their energy, health, fitness and performance so they can build some of the biggest companies in the world.

Selkrig Performance Unit is looking for a Client Success Assistant to help the coaching team and ensure that we have systems and processes in place to efficiently take care of client issues. Keep an inventory of current client feedback so that the executive team can make decisions around where to make changes in our products or processes.  Systematically make suggestions as to what process changes we should make. 


What we offer

  • The opportunity to work in the fastest growing coaching company.

  • You will be surrounded by highly motivated team members.

  • Competitive compensation and potential option package for the right person.

  • Access to a gym with the best personal trainers in the country.

  • The ability to grow, upskill (One of our core values is constant improvement).

 

Responsibilities

  • Proactively contact clients via feedback calls

  • Assisting growth of the company (ie. Following up people who apply through our website, etc.)

  • Contact clients who have attempted to contact us (voicemail, phone call, etc..)

  • Answer inbound calls during office hours

  • Respond to emails and facebook messages daily

  • Improve onboarding processes.

  • Assist Director of Coaching Operations with customer service related tasks

 

Results 

  • Daily Tracking of inbound calls, outbound calls, voicemails and issues.

  • Weekly reporting of what went right and where support is needed.

  • Transparency in communication with the team.

  • Turn around time on emails and phone calls of 24 hours or less.

  • Increase the session attendance and client engagement to our gyms. 

  • Minimize customer churn  

Requirements 

  • Minimum 1-3 year’s Customer Service experience

  • High-level communication skills

  • Ability to assess company based on data

  • Ability to set goals and develop achievable timelines to hit them.

  • Ability to prioritise tasks based on data.

  • Experience making outbound phone calls

  • Self driven and proactive nature

  • Patient and active listener

  • Passion for service 

  • Knowledge in customer success processes. 

For more information or questions please contact us at Aaron@selkrig.com or phone number 0451806623

Perks and benefits

This job comes with several perks and benefits

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Equity package
Equity package

Want to be a partner? Look no further.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Wellness
Wellness

Strengthen your body with office yoga and handstands or leave your body in good hands by our masseuse.

Gym access
Gym access

Short, tall, skinny, chubby we like you just as you are. But if you dream about a bum like J-Lo we got you covered.

See all 7 benefits

Working at
Selkrig Performance

We are the fastest growing coaching company in Finland helping executives and entrepreneurs improve their energy, health, fitness and performance so they can build some of the biggest companies in the world. My team and I believe that change will be for the better if the people making the big decisions have their energy and performance in check.

Read more about Selkrig Performance

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