Join one of Sweden's fastest growing contech startups and help the construction industry reduce environmental footprint, cut costs and have fun doing it! We are looking for you who thrive in a start-up environment and love to challenge yourself. At EquipmentLoop you are offered a role with great personal responsibility where you have the opportunity to influence the company's development.

Serving as the main point of contact you will be responsible to help our customers set- and follow up on their goals. You will work with the sales team to make sure that new accounts are on-boarded efficiently and that existing accounts have the resources, training and support necessary to achieve their goals. In parallel to managing accounts, you will act as a trusted advisor to the end users and their management to drive results and product adoption. In short, deliver a best-in-class customer success experience for both project and enterprise clients

Responsibilities:

• Be the first point of contact for all non-commercial matters within your own portfolio of clients

• Collaborate with sales to ensure proper implementation approach is in place to maximise new customer's success

• Lead the on-boarding of clients and deliver up-to-date education on our offerings, both in person and online

• Develop new ways of supporting customers on distance using e.g. webinars and automated on boarding tools

• Support customers in analysing data, putting together reports and provide recommendations where needed

• Track usage data, net promoter- and health scores to identify low utilisation, and provide solutions to further drive customer success and expand customer engagement

• Be the voice of the client - identify key factors for client success and communicate internally to drive product development