Do you enjoy working with customers and providing great customer support? Join us and make a difference. At Legal Monster, we have an ambitious goal: help companies to be compliant online and make it easy to do business in a global world. And we are now looking to hire our first customer success manager who will play an important role in our exciting journey. Our vision is to help companies to make it easy to become compliant, and respect website visitors' privacy.

Account Manager

Do you enjoy working with customers and providing great customer support? Join us and make a difference.

We are a legal tech company delivering software solutions to customers in Europe. Our vision is to help customers to make it easy to become compliant, and respect website visitors' privacy. 

Your responsibilities:

You’ll play a key part in making our customers achieve compliance and become Legal Monster fans. As you’ll be our first customer success employee you’ll also be part of shaping the way we’ll build our customer success processes and communications.

You will:

• Handle high volume of customer accounts and identify upsell opportunities

• Answer customer requests via email and on the phone as we take our customer service very seriously, and strive to be an example when it comes to supporting our customers.

• Be in direct contact with and listen to our customers and partners to help them become Legal Monster ambassadors.

• Find ways to improve the customer experience and the nurturing flow (together with Marketing)

• Work closely with our engineers and get a good understanding of how our product works.

• Be the go-to-person for our customers to help them out when needed and listen to their problems and experiences.

• Find new ways to decrease our churn rate and implement them.

• Be our best ambassador by embodying the philosophy and tone of our brand internally and externally.

You will report directly to one of our founders.

Requirements:

• You have at least 3-4 years of experience of account management, working closely with customer support and/or customer success.

• You have strong communication skills and feel comfortable when you approach people via email, phone and face-to-face.

• You love responding to customer requests through phone and email.

• Professional English language skills.

• A passion for our mission.

• You’re a people person and get a lot of energy from helping others.

• You need to be proactive, organized, and focused on details and accuracy.

• Experience in the compliance or tech industry is a bonus.

What we offer

• An opportunity to part of a tech company on a mission.

• Work with and learn from a smart, fun team of highly passionate and dedicated people who all care about data privacy and compliance and making a difference.

• Strong personal as well as professional development at a company with a lot of potential.

• There is always room for exploration, having fun and a healthy work-life balance.

We have a culture of fantastic people who all have a voice, who all matter and who all make a difference. And so will you.